Imaging & Depot Desktop Support Technician

Globalchannelmanagement; Springville (UT); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading tech support firm in Springville, UT is seeking a detail-oriented Desktop Support Technician. The role involves troubleshooting device issues across laptops, desktops, and tablets, as well as maintaining asset reports and managing repairs. The ideal candidate should have a 2-year degree or A+ certification and experience with SCCM, Active Directory, and mobile management tools. Excellent communication skills are essential for this position, which offers opportunities for growth within a supportive team.

Qualifications

• Experience in Depot/Workstation support roles.
• Ability to troubleshoot software or hardware issues on various devices.
• Experience managing and tracking devices sent for repair.

Responsibilities

• Troubleshoot and diagnose device issues for laptops, desktops, and tablets.
• Maintain asset reports including inventory and orders.
• Pack and ship devices to end users, managing inventory effectively.

Skills

Troubleshooting and diagnosing device issues

Problem solving abilities

Excellent communication skills

Experience with Office 365

Experience with mobile management software

Asset reporting skills

Education

2 year degree or equivalent experience

A+ certification

Tools

SCCM (System Center Configuration Manager)

XenMobile

Active Directory

Job description

A leading tech support firm in Springville, UT is seeking a detail-oriented Desktop Support Technician. The role involves troubleshooting device issues across laptops, desktops, and tablets, as well as maintaining asset reports and managing repairs. The ideal candidate should have a 2-year degree or A+ certification and experience with SCCM, Active Directory, and mobile management tools. Excellent communication skills are essential for this position, which offers opportunities for growth within a supportive team.