IIoT Field Solutions Engineer (On-site/Remote)

Grace Technologies, Inc.; Austin (TX); Hybrid; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Grace Technologies, Inc. is seeking a Field Application Engineer (IIoT) in Austin, TX, hybrid work arrangement. You will combine sales engineering, technical support, and customer-facing field work to apply deep product knowledge in industrial environments.

Responsibilities include remote and on-site support, solution engineering, installations, training, and feeding product feedback to R&D. Travel up to 60% annually; quarterly trips to corporate office for remote staff.

Qualifikationen

• Ability to troubleshoot wired and wireless networks and computer systems.
• Working knowledge of industrial automation devices and software (PLCs, SCADA/HMI).
• Familiarity with industrial automation protocols (EtherNet/IP, Modbus TCP/IP, OPC UA).
• Experience using CRM software.
• Strong customer-facing communication and interpersonal skills.
• Ability to travel up to 60% annually.

Aufgaben

• Partner with customers to assess technical needs and engineer effective solutions.
• Explain product capabilities, configurations, and limitations.
• Support technical sales opportunities, including development of quotes and pricing proposals.
• Provide remote and on-site application support and installation oversight.
• Monitor network and asset health at IIoT deployment sites.
• Serve as primary field technical support resource for assigned products.
• Research, prioritize, and resolve customer issues through closure.
• Develop and maintain deep technical knowledge of the product portfolio.
• Share customer feedback with Product and Engineering teams.

Kenntnisse

Troubleshoot networks

Industrial automation software

Industrial protocols

CRM software

Customer-facing communication

Multitasking

Independent and collaborative work

MS Office

Valid U.S. driver’s license

Travel readiness 50-60%

Ausbildung

Associate degree in engineering or related field

Bachelor’s degree preferred

Tools

Azure

Jobbeschreibung

Grace Technologies, Inc. is seeking a Field Application Engineer (IIoT) in Austin, TX, hybrid work arrangement. You will combine sales engineering, technical support, and customer-facing field work to apply deep product knowledge in industrial environments.

Responsibilities include remote and on-site support, solution engineering, installations, training, and feeding product feedback to R&D. Travel up to 60% annually; quarterly trips to corporate office for remote staff.