iGaming Customer Support Specialist (Shift-Based)

SkillOnNet; Trenton (NJ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Excellent work environment

Competitive salary package

Monthly incentive bonus

Birthday vouchers and special occasion

Medical insurance enrollment

Pension plan enrollment

Company activities

Job summary

SkillOnNet is seeking a Customer Service Representative to engage with customers, answer inquiries, and represent the company across channels. The role emphasizes quality, accuracy, and providing an outstanding client experience with first-contact resolutions.

The position requires strong communication, active listening, and computer/touch-typing skills, along with the ability to work in shifts and handle sensitive data responsibly.

Qualifications

• English fluency is required.
• Experience in customer service is welcomed but not mandatory with in-house training.
• Strong communication and active listening are essential.
• Customer orientation and adaptability to diverse customers are important.
• Proficiency with computers and touch typing is required.
• Ability to perform under pressure with accountability and conscientiousness.
• Trustworthiness with sensitive financial/personal data is expected.

Responsibilities

• Effectively communicating with customers in their designated language.
• Maintain high quality with attention to detail and accuracy.
• Provide an outstanding client experience and resolve issues on first contact.
• Resolve product and service issues by clarifying complaints and following up.
• Respond to inquiries via Webchat, Email, and Phone in a timely and professional way.
• Escalate requests where needed.
• Investigate player concerns thoroughly.
• Promote a “Safer Gaming” philosophy.
• Stay up to date on rules, processes, and licencing needs.
• Contribute to team goals and go above and beyond for customers.
• Participate in onboarding programs.

Skills

English fluency

Customer service

Active listening

Public relations

Computer proficiency

Touch typing

Under pressure

Accountability

Trustworthiness

Job description

SkillOnNet is seeking a Customer Service Representative to engage with customers, answer inquiries, and represent the company across channels. The role emphasizes quality, accuracy, and providing an outstanding client experience with first-contact resolutions.

The position requires strong communication, active listening, and computer/touch-typing skills, along with the ability to work in shifts and handle sensitive data responsibly.