Customer Service Representative – New Jersey, United States

SkillOnNet; Trenton (NJ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Excellent work environment

Competitive salary package

Monthly incentive bonus

Birthday vouchers and special occasion

Medical insurance enrollment

Pension plan enrollment

Company activities

Job summary

SkillOnNet is seeking a Customer Service Representative to engage with customers, answer inquiries, and represent the company across channels. The role emphasizes quality, accuracy, and providing an outstanding client experience with first-contact resolutions.

The position requires strong communication, active listening, and computer/touch-typing skills, along with the ability to work in shifts and handle sensitive data responsibly.

Qualifications

• English fluency is required.
• Experience in customer service is welcomed but not mandatory with in-house training.
• Strong communication and active listening are essential.
• Customer orientation and adaptability to diverse customers are important.
• Proficiency with computers and touch typing is required.
• Ability to perform under pressure with accountability and conscientiousness.
• Trustworthiness with sensitive financial/personal data is expected.

Responsibilities

• Effectively communicating with customers in their designated language.
• Maintain high quality with attention to detail and accuracy.
• Provide an outstanding client experience and resolve issues on first contact.
• Resolve product and service issues by clarifying complaints and following up.
• Respond to inquiries via Webchat, Email, and Phone in a timely and professional way.
• Escalate requests where needed.
• Investigate player concerns thoroughly.
• Promote a “Safer Gaming” philosophy.
• Stay up to date on rules, processes, and licencing needs.
• Contribute to team goals and go above and beyond for customers.
• Participate in onboarding programs.

Skills

English fluency

Customer service

Active listening

Public relations

Computer proficiency

Touch typing

Under pressure

Accountability

Trustworthiness

Job description

Company Description

We are SkillOnNet leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and sustainability, and we are trying to revolutionise our industry for the benefit of our players, ourselves, and the entertainment industry as a whole.

Job Description

As a Customer Service Representative, you will interact with customers and assist them with their inquiries. You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts.

Your Responsibilities

• Effectively communicating with customers in their designated language.
• A high emphasis on quality, with particular attention to detail and accuracy.
• Providing an outstanding client experience and resolving issues on first contact.
• Resolve product and service issues by clarifying customer complaints, determining the origin of is-sues, identifying and explaining the best course of action, and following up to assure resolution.
• Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way.
• Escalating requests where needed.
• Thoroughly investigating player concerns.
• Promoting a “Safer Gaming” philosophy.
• Staying UpToDate on rules, processes, and licencing needs.
• Contributing to collective effort by achieving necessary results
• Go above and beyond when engaging customers
• Taking part in the Onboarding Programs.

What we are looking for:

• English fluency
• Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.
• Strong communication/public relations along with active listening skills required.
• Customer orientation and the ability to adapt and respond to diverse sorts of characters
• Proficiency working on computers and touch typing are required.
• Ability to perform under pressure
• Accountability and conscientiousness
• Demonstrates high levels of trustworthiness, accountability, and conscientiousness in handling sensitive financial and personal data.

What's in it for YOU?

• Excellent work environment
• Attractive salary package
• Monthly incentive Bonus
• Monetary vouchers on Birthdays and other special occasions
• Fully equipped kitchen and in-house entertaining space
• Options to enrol in Company's medical insurance plan
• Possibilities to enrol in Company's pension plan
• Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities.
• Casual Dress Code
• A chance to advance professionally inside one of the world's largest iGaming organisations.

What Life at SkillOnNet is like!

SkillOnNet is a firm believer in putting people first and our “family oriented” multinational culture is what drives us. We care and focus on our staff and ensure that you are provided with the most relevant and valuable tools, privileges and amenities.