IGaming Player Support Specialist - Hybrid

Rush Street Interactive; Collingswood (NJ); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

401(k) plan with company match

Comprehensive medical coverage (HSA &F

Dental and vision insurance

Paid Time Off (PTO)

Employee Assistance Program (EAP)

Job summary

Rush Street Interactive in New Jersey is seeking a Sportsbook and Online Casino Customer Support Agent for the Standard Shift. You will deliver top-tier support to players via live chat, email, and phone, acting as an empathetic problem-solver and brand ambassador.

The role starts with a four-week on-site training in Collingswood, NJ, 9:00 AM–5:00 PM. After training, you’ll transition to a hybrid schedule, with shifts that may include weekends and evenings to cover player needs.

Qualifications

• 1+ years of customer service experience (call center, helpdesk, or online support preferred).
• Strong communication skills, especially written—tone, grammar, and clarity matter.
• Strong typing proficiency and computer navigation skills required, including the ability to efficiently multitask across multiple applications and systems while maintaining accuracy and attention to detail.
• Highly reliable, self-motivated, and able to adapt in a fast-paced environment.
• Flexible schedule, including availability for weekends, evenings, and holidays.
• Experience or interest in sports betting and major U.S. sports is a major plus.
• Active Gaming Control Board Licenses preferred or ability to obtain.

Responsibilities

• Deliver real-time, empathetic support across chat, email, and phone.
• Help players manage accounts, navigate responsible gaming tools, and solve tech challenges.
• Guide players through promos, loyalty programs, and game rules.
• Investigate and elevate complex bugs, fraud signals, or account concerns.
• Propose smarter processes and help evolve our internal knowledge base.
• Thrive in multiple systems, queues, and workflows—without skipping a beat.
• Investigate and elevate technical bugs, account issues, or fraud risks as needed.
• Liaise with Payments, Risk, Promotions, and Tech teams to resolve complex or escalated issues.
• Proactively contribute to a positive, collaborative team culture.
• Amplify the iGaming experience of our players with detailed, personable support.

Skills

Customer service

Written communication

Typing

Multitasking

Reliability

Flexibility

Weekend/evening availability

Sports betting interest

Licensing eligibility

Job description

Rush Street Interactive in New Jersey is seeking a Sportsbook and Online Casino Customer Support Agent for the Standard Shift. You will deliver top-tier support to players via live chat, email, and phone, acting as an empathetic problem-solver and brand ambassador.

The role starts with a four-week on-site training in Collingswood, NJ, 9:00 AM–5:00 PM. After training, you’ll transition to a hybrid schedule, with shifts that may include weekends and evenings to cover player needs.