Tech-Savvy iGaming Support Agent (Shift Roles)

Arena Entertainment; Miami Beach (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Arena Entertainment in Miami Beach is seeking Technical Customer Support Agents to join our dynamic team. You will be the first point of contact for players, delivering empathetic, accurate responses via email and ensuring a seamless experience across interactions.

This shift-based role requires ownership, flexibility, and the ability to manage multiple inquiries while upholding internal procedures and quality targets.

Qualifications

• Experience in customer support is helpful but not essential.

Responsibilities

• Provide fast, accurate, and friendly support to our players via email.
• Investigate and resolve issues related to accounts, gameplay, transactions and bonuses.
• Educate players about available features, promotions, procedures.
• Assist with KYC verification processes
• Identify issues and flag them to relevant departments
• Collaborate with teammates and other departments to support service-level targets

Skills

Customer support

iGaming

Zendesk

Intercom

KYC

Written English

Attention to detail

Ownership

Team player

Shift work

Collaboration

Tools

Back-office tools

Job description

Arena Entertainment in Miami Beach is seeking Technical Customer Support Agents to join our dynamic team. You will be the first point of contact for players, delivering empathetic, accurate responses via email and ensuring a seamless experience across interactions.

This shift-based role requires ownership, flexibility, and the ability to manage multiple inquiries while upholding internal procedures and quality targets.