IFM Operations Leader: Drive Efficient Facilities

JLL; Buffalo (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

JLL in Buffalo, NY is seeking an Operations Manager to lead the account's Integrated Facility Management delivery across multiple sites. You will oversee Sr Facility Managers, Facility Managers and Engineers, driving efficient operations, reliability and high service levels.

You will work with stakeholders to align programs, focus on data governance and reporting, implement new processes, resolve escalations, and continuously improve client experience through measurable results.

Responsibilities

• Provide operational leadership setting the account's operational direction through matrix management of our IFM team, including Sr Facility Managers, Facility Managers and Engineers responsible for operations and maintenance programs for all building/site types within JLL's managed portfolio.
• Proactively manage assigned projects/programs to ensure milestones are achieved as planned including proactively managing execution progress, managing communications, reporting status, managing resources, managing change, removing roadblocks, and resolving conflicts.
• Develop and implement innovative programs and processes that aim to reduce short and long term operating costs and increase our field team's productivity.
• Detect operational issues, process problems, and other risks and work with the appropriate team members to find resolutions.
• Oversight/support of our operational systems and tools that support the account's IFM team which include but are not limited to Corrigo, IntelliCommand, Operations Risk Register, Telecom Site Tiering Tracker,

Job description

JLL in Buffalo, NY is seeking an Operations Manager to lead the account's Integrated Facility Management delivery across multiple sites. You will oversee Sr Facility Managers, Facility Managers and Engineers, driving efficient operations, reliability and high service levels.

You will work with stakeholders to align programs, focus on data governance and reporting, implement new processes, resolve escalations, and continuously improve client experience through measurable results.