Emergency Dispatcher

Constellis; Suitland (MD); On-site; USD 4,030,857; Full time

Benefits offered by this job

Paid Time-Off Program

401(k) Retirement Plan

Short-Term & Long-Term Disability

On-the-job Training

Job summary

A federal security services company is seeking a Dispatcher to monitor emergency communications and coordinate responses in a 24/7 operational environment. Responsibilities include logging emergency calls, managing radio traffic, and ensuring safety compliance. Candidates must hold a High School diploma, have excellent communication skills, and be able to work under stress. Comprehensive benefits, including paid time off and a 401(k) plan, are offered alongside professional development opportunities.

Qualifications

• Candidates will be required to undergo a background check.
• Ability to work under stress and respond to emergency communications.
• Minimum of 1 year experience as a 911 dispatcher or similar.

Responsibilities

• Monitor FPS and radio traffic for emergencies and non-emergencies.
• Log all calls in database with required details.
• Communicate audio messages via radio and telephone.

Skills

Emergency communication skills

Proficient in operating multi-channel radio systems

Strong organizational skills

Excellent phone skills

Education

High School diploma or GED

Tools

Computer skills with software applications

Job description

Overview

Monitor Federal Protective Services and contract guard radio traffic, receive emergency and non-emergency phone calls, and monitor security alarm systems in Federal Buildings for all US states and territories. Coordinate the appropriate response, to include sending and receiving audible and distinguishing voice communications via radio and telephone systems.

Compensation

Hourly Rate $29.26.

Health and Welfare $4.93/hr

Responsibilities

• Monitor FPS and radio traffic while coordinating the appropriate responses to emergency and non-emergency situations performing duties such as:
• Communicating audio messages via radio and telephone
• Coordinating law enforcement and public safety personnel activities
• Transferring public safety information
• Answering questions and updating client records
• Think and act quickly, calmly, and accurately in emergency situations and under stressful circumstances.
• Log all calls in database including required details of each call
• Keep additional detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkers
• Operate multi-channel radio and telephone dispatch equipment
• Access Federal, State, and local databases and maintain compliance regulations and procedures
• Assist with quality review of events created by fellow dispatchers
• Monitor alarms received and keep records based on unique accounts
• Proficiently perform administrative tasks on desktop computer and notify management of any technological issues
• Monitor in-house closed-circuit television (CCTV) cameras
• Perform dispatching duties for other locations in the event of a failure
• Assist in the training of dispatcher trainees
• Routinely test alarms, communication systems, and other devices

Qualifications

• Candidates will be required to undergo a background check
• High School diploma or GED
• Ability to work under stress and to respond to emergency communications
• Minimum of 1 years' experience as a 911 dispatcher or similar function in an emergency call center
• Excellent phone skills
• Be able to handle filing and other administrative duties
• Knowledge of a 24-hour emergency communication center including familiarity with public safety functions and concerns and of the public safety communication's environment, demands, requirements and related laws, regulations and systems
• Computer Skills -- Utilizes a personal computer with word processing, spreadsheet and related software with reasonable speed and accuracy
• Hold Secret security clearance or have the ability to gain/maintain one

Benefits

• Paid Time-Off Program & Company Paid Holidays
• 401(k) Retirement Plan
• Insurance: Basic Life & Supplemental Life
• Health & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Personal Development & Learning Opportunities
• On-the-job Training, Skills Development & Certifications
• Corporate Sponsored Events & Community Outreach

Working Conditions

Work is typically based in a busy office environment and subject to frequent interruptions. This is a 24/7 operation, requiring 12 hour shifts, including weekends and holidays.

Physical Requirements

Requires intermittent walking, sitting, and stretching throughout the workday. Employees will have extended periods of sitting, outside of breaks, throughout their shifts. Employees are encouraged to walk around the room, rotate standing/sitting and to stretch occasionally. Required to walk to/from personal vehicles to the CSOC room. This is sedentary work that requires the use of phone systems, computers and radio communication, will be exposed to long of periods of sitting at assigned workstation and exposure to computer light.