IDR Gateway Support Specialist (Weekend Shifts)

Dunhill Professional Search & Government Solutions; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

Dunhill Professional Search & Government Solutions is looking for a Technical Support Analyst. This role involves providing intermediate-level customer support for IDR Gateway, ensuring timely resolution and adherence to service level agreements across various channels.

The ideal candidate will have at least 3 years of customer service experience, excellent communication skills, and the ability to work weekend shifts. The job requires a high school diploma or GED and offers opportunities for problem-solving and customer interaction.

Qualifications

• 3+ years of experience in customer service or related support environment.
• Demonstrated experience in providing support via various channels.
• Strong commitment to quality service and customer satisfaction.

Responsibilities

• Provide support for customer inquiries related to IDR Gateway.
• Research and analyze customer service issues to provide resolutions.
• Log cases and document customer interactions accurately.

Skills

Customer service

Problem-solving

Communication skills

Organizational skills

Attention to detail

Education

High school diploma or GED

Job description

Dunhill Professional Search & Government Solutions is looking for a Technical Support Analyst. This role involves providing intermediate-level customer support for IDR Gateway, ensuring timely resolution and adherence to service level agreements across various channels.

The ideal candidate will have at least 3 years of customer service experience, excellent communication skills, and the ability to work weekend shifts. The job requires a high school diploma or GED and offers opportunities for problem-solving and customer interaction.