Identity Verification & Fraud Investigator I

Amazon Inc.; Atlanta (GA); On-site; USD 22,000 - 39,000; Full time

Job summary

Amazon is seeking an Investigation Specialist I to assist with identity verification and fraud mitigation of carriers. Work with stakeholders to investigate suspicious activity, address escalations, and develop long-term systemic solutions for a world-class customer experience.

You will pull data from multiple databases, perform ad hoc reporting, and communicate findings clearly. The role emphasizes timely investigations and collaboration across teams within Middle Mile Transportation Technology.

Qualifications

• Experience in fraud/risk investigations is required.
• Background in identity verification or risk management is a plus.
• Proficient in data analysis and reporting.

Responsibilities

• Provide data analysis and conduct investigations.
• Pull data from databases using SQL/Excel/Access for ad hoc reporting.
• Identify and minimize risk posed by fraud or abuse patterns and trends.
• Meet weekly targets and quality standards for investigations.
• Identify root causes of defects to drive efficiency in transportation operations.
• Understand business impact of trends and make data-informed decisions.
• Document weekly findings and variances and present them in reviews.
• Engage in ad-hoc projects as needed.

Skills

Microsoft Office

Customer service

Fraud investigations

Data analysis

Tools

SQL

Excel

Access

Job description

Amazon is seeking an Investigation Specialist I to assist with identity verification and fraud mitigation of carriers. Work with stakeholders to investigate suspicious activity, address escalations, and develop long-term systemic solutions for a world-class customer experience.

You will pull data from multiple databases, perform ad hoc reporting, and communicate findings clearly. The role emphasizes timely investigations and collaboration across teams within Middle Mile Transportation Technology.