Global Transaction Risk Investigator

Amazon; Indiana; On-site; USD 50,000 - 70,000; Full time

Job summary

Amazon is seeking an Investigator to evaluate transactions, safeguard customers, and support global operations with a focus on quality customer experience. The role requires fluent English and a background in customer service, with flexibility to work shifts that include weekends, nights, and holidays during and after training.

The position supports the UK business as part of CTPS, with potential consideration for roles within India’s Dev Center.

Qualifications

• 1+ years of customer service experience.
• Fluent in English (speak, read, write).
• Experience with Microsoft Office products."
• Ability to work a flexible schedule including weekends/nights/holidays.
• Experience in payments or e-commerce is preferred.

Responsibilities

• Evaluate transactions to safeguard Amazon's global customer base and trust.
• Support UK operations while focusing on high-quality customer experience.
• Work in shifts according to Amazon opening hours and training period.
• Protect profitability and brand by applying high judgment in decisions.

Skills

Customer service

English fluency

MS Office

Flexible schedule

Payments/e-commerce

Job description

Amazon is seeking an Investigator to evaluate transactions, safeguard customers, and support global operations with a focus on quality customer experience. The role requires fluent English and a background in customer service, with flexibility to work shifts that include weekends, nights, and holidays during and after training.

The position supports the UK business as part of CTPS, with potential consideration for roles within India’s Dev Center.