Identity Security Ops Leader for Enterprise IAM

Nordstrom, Inc.; Seattle (WA); Hybrid; USD 191,000 - 297,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

Paid Time Away

Job summary

Nordstrom, Inc. is seeking a Senior Manager of Identity Security Operations in Seattle to own the identity security operations lifecycle across enterprise platforms, including Entra ID, Active Directory, Okta, SailPoint and BeyondTrust.

You will lead a multi-layered team, drive multi-year roadmaps, and own incident response, governance, and access lifecycle operations, with a focus on automation and reducing toil.

Qualifications

• 10+ years in identity and access management, information security, or IT operations.
• 7+ years leading teams and at least 5 years owning a function.
• Deep operational ownership of enterprise identity platforms at scale.
• Experience with enterprise IdP (Microsoft Entra ID/Okta).
• Familiarity with ITIL-aligned operations (SLA, incident, change).
• Budget, headcount, and vendor/managed-service relationships.

Responsibilities

• Own Identity Security Operations strategy, operating model, staffing, budget, and multi-year roadmap.
• Lead through managers and senior ICs; build bench strength and succession.
• Set operational bar: SLAs, KPIs, service health, and executive reporting.
• Own major incident command, problem management, and change governance.
• Oversee access lifecycle operations at scale: Joiner/Mover/Leaver, MFA, provisioning, deprovisioning.
• Drive automation to reduce toil; create self-service capabilities.
• Define transition-to-operations standards with Identity Engineering & Build.
• Manage vendor, managed-service, and licensing relationships.

Skills

Identity security

Operations leadership

IT security

SLA management

Vendor management

Education

Bachelor's degree

Tools

Microsoft Entra ID

Active Directory

Okta

SailPoint

BeyondTrust

Job description

Nordstrom, Inc. is seeking a Senior Manager of Identity Security Operations in Seattle to own the identity security operations lifecycle across enterprise platforms, including Entra ID, Active Directory, Okta, SailPoint and BeyondTrust.

You will lead a multi-layered team, drive multi-year roadmaps, and own incident response, governance, and access lifecycle operations, with a focus on automation and reducing toil.