Identity Platform Deployment Specialist

Persona AI; San Francisco (CA); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

3% 401(k) contribution

Unlimited PTO

Wellness days

Job summary

Persona is hiring a Product Deployment Strategist in San Francisco to help leading companies translate identity and fraud challenges into effective deployment plans. You’ll collaborate with account teams, Solutions Engineers, and cross-functional partners to implement, analyze performance, and derive lasting value from our platform.

You’ll work in a mentorship-driven, high-growth environment, shaping product usage and roadmap while helping customers achieve measurable business outcomes.

Qualifications

• 0-2 years of experience in consulting, professional services, customer success, or equivalent role
• Curiosity to learn a highly technical product
• Desire to level up career alongside industry minds
• Growth mindset and collaborative, feedback-friendly attitude
• Outstanding verbal and written communication and strong interpersonal skills
• Empathy and ability to understand customer needs and drive impact

Responsibilities

• Consult with customers on leadership engagements, implementations, business reviews and recurring touchpoints to maximize value
• Translate customer goals into product recommendations and deployment plans with account teams and Solutions Engineers
• Support implementations and ongoing optimization of verification experiences and workflows, coordinating requirements, testing and milestones
• Use data to drive recommendations by auditing customer performance and translating findings into actionable plans

Job description

Persona is hiring a Product Deployment Strategist in San Francisco to help leading companies translate identity and fraud challenges into effective deployment plans. You’ll collaborate with account teams, Solutions Engineers, and cross-functional partners to implement, analyze performance, and derive lasting value from our platform.

You’ll work in a mentorship-driven, high-growth environment, shaping product usage and roadmap while helping customers achieve measurable business outcomes.