Solutions Engineer: Identity Platform for Scale

Persona; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

3% 401(k) contribution

Unlimited PTO

Quarterly mental health days

Professional development stipend

Job summary

A leading identity solutions provider in San Francisco is looking for a Solutions Engineer to act as a technical advisor for customers, guiding them through the implementation of Persona's platform. This position involves solving complex business challenges through technical solutions, collaborating with cross-functional teams, and maintaining high customer satisfaction. The role requires 3–7 years of experience in a customer-facing technical role, strong communication skills, and a proactive problem-solving mindset. Competitive benefits include unlimited PTO and a professional development stipend.

Qualifications

• 3–7 years of experience in a technical, customer-facing role.
• Comfortable in ambiguous environments, proactive and adaptable.
• Willingness to travel up to 25% for customer engagements.

Responsibilities

• Be the technical point of contact for a portfolio of customers.
• Own end-to-end delivery for technical solutions.
• Partner closely with account teams to support customer success.

Skills

Technical fluency across APIs

Strong communication skills

Project management

Problem-solving

Scripting knowledge (Python, SQL)

Job description

A leading identity solutions provider in San Francisco is looking for a Solutions Engineer to act as a technical advisor for customers, guiding them through the implementation of Persona's platform. This position involves solving complex business challenges through technical solutions, collaborating with cross-functional teams, and maintaining high customer satisfaction. The role requires 3–7 years of experience in a customer-facing technical role, strong communication skills, and a proactive problem-solving mindset. Competitive benefits include unlimited PTO and a professional development stipend.