Credentialing Specialists

ARMADA, Ltd.; Chicago (IL); On-site; USD 40,000 - 50,000; Full time

Job summary

A national security firm in Chicago is looking for a Credentialing Specialist. This full-time position requires managing credential operations and issuing identification cards. The ideal candidate will have strong attention to detail, excellent customer service skills, and a high school diploma. There will be a requirement to travel nationwide to support credentialing operations as needed.

Qualifications

• Experience with ICAM and USAccess processes.
• Willingness to travel nationwide.
• Experience with credentialing training programs.

Responsibilities

• Manage daily appointments in scheduling tool.
• Issue and manage identification cards.
• Perform IRS credentialing functions as required.

Skills

Knowledge of federal credentialing policies

Strong customer service skills

Attention to detail

Ability to manage daily operations

Strong communication skills

Education

High School Diploma or equivalent

Tools

Credential Inventory Tool (CIT)

Job description

Credentialing Specialist

Type: Full Time

Location: Chicago, IL

Overtime Exempt: Yes

Reports To: ARMADA HQ

Travel Requirement: YES, nationwide to support onsite credentialing operations as mission needs require.

Security Clearance Required: N/A

Contingent upon awarding of government contract

Duties & Responsibilities

• View, manage, and check daily appointments in time trade scheduling tool
• Perform enrollment and issuance of Identification Cards including PIV/Smart IDs, Access Cards, PAC Cards, and SmartID Cards
• Perform Certificate Rekey, Pin Reset, and Card Update
• Perform card inventory and log cards on the Credential Inventory Tool (CIT)
• Store cards in a lockable container (file cabinet)
• Contact employees and contractors to schedule pick‑up and activate SmartID
• Issue PAC Cards and Access Cards
• Issue Pocket Commission Credentials, Collect SmartID Cards and PAC Cards; return terminated credentials to the Security Officer for destruction
• Keep a log of cards issued and collected
• Perform Registrar and Activator duties as required
• Perform Card Custodian duties
• Mail SmartID Cards to Light Activation Kit Operators
• Applicant Communications regarding credential status
• Take photo, capture digital signatures, assemble Pocket Commission inserts, and other ID Media duties as directed by ICAM
• Perform IRS credentialing functions and may be required to travel up to 40% of their annual work hours to support IRS credentialing and activation efforts. Short‑term shiftwork to support the standard workday, night shift and weekend hours, shall be required
• Other duties as assigned.

Knowledge, Skills, And Abilities (KSAs)

• Complete required online credentialing training and maintain compliance with PIV-II SmartID credential requirements
• Knowledge of ICAM and USAccess credentialing processes, including enrollment, activation, and verification procedures
• Willingness to travel nationwide to support onsite credentialing operations as mission needs require
• Knowledge of credentialing hardware such as FCUs, MCUs, and LAKs
• Knowledge of PII handling and federal credentialing policies
• Skill in managing daily credential operations, workstations and equipment
• Strong customer service and communication skills
• Skill in preparing and submitting daily site reports
• Strong attention to detail and documentation accuracy
• Ability to follow federal credentialing standards and procedures

Minimum/General Experience

• Experience with or ability to complete USAccess Registrar and Activator training or a comparable credentialing program
• Experience preparing, reviewing, and submitting required reports and documentation in accordance with established procedures
• Willingness to travel nationwide to support onsite credentialing operations as mission needs require

Minimum Education

• High School Diploma, or equivalent

Disclaimer

The above information has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position.

EEO Statement

ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Additional Information

Senior level: Entry level
Employment type: Full‑time
Job function: Health Care Provider
Industries: Security and Investigations