Data and Reporting Analyst (Credentialing Specialist)

IDEMIA Public Security; Brentwood (TN); On-site; USD 45,000 - 60,000; Full time

Job summary

A security solutions company based in Brentwood, TN, seeks a Credentialing Specialist to manage biometric and credentialing processes. The ideal candidate will have experience with Customer Relationship Management (CRM) tools and a mastery of Microsoft Office, particularly Excel. Responsibilities include evaluating data accuracy, maintaining confidential records, and ensuring compliance with regulatory requirements. Applicants should possess strong analytical and communication skills and have at least 2 years of credentialing experience.

Qualifications

• Minimum 2 years credentialing experience.
• Minimum 3 years working in a corporate office environment with internal and external customers.

Responsibilities

• Retrieve and evaluate biometric files for federal submission.
• Input data into the CRM tool for tracking credentialing processes.
• Oversee regulatory compliance for state and federal programs.
• Communicate with internal personnel and external job applicants.

Skills

Customer Relationship Management (CRM) tool experience

Analytical skills

Attention to detail

Self-motivation

Organizational skills

Communication skills

Interpersonal skills

Ability to prioritize

Education

Bachelor’s or associate degree preferred

Tools

Microsoft Office Suite

Adobe

FoxIt PDF

Job description

• Retrieve biometric files to upload to the federal portal
• Evaluate data in biometric files to ensure accuracy
• Report on biometric submittals to ensure full transmission
• Resubmit biometric files that did not transmit properly, follow up with federal POCs if transmission issues identified
• Review credentialing files and work with candidates to obtain missing, incomplete, and expiring items
• Inputting data into Customer Relationship Management (CRM) tool for tracking candidates through credentialing process
• Work with cross functional teams with recommendations on how to improve and further develop Customer Relationship Management (CRM) tool
• Oversee all regulatory compliance expectations for state and federal programs
• Formulate criteria and workflows for candidates to follow to meet state and federal requirements to gain system access
• Identify and recommend improvements to workflows and processes to improve accuracy and efficiency
• Specialized knowledge of Microsoft Excel required to perform daily inputs, building functions, sorting, and filtering large amounts of data and ability to generate data drive reports weekly and on demand
• Maintain confidential records and data, including but not limited to sensitive security information, personnel contact information, background check submittal information, and employer information
• Use Microsoft Outlook daily to perform administrative duties
• Participate in collaborative meetings and may serve as point of contact for specific programs or platforms
• Support recurring internal and external audit of records
• Apply concept of continuous improvement to develop new skills during changing initiatives
• Communicate with internal personnel as well as external job applicants
• Adhere to all company and department employment policies regarding security and confidentiality

Knowledge, Skills, and Abilities

• Customer Relationship Management (CRM) tool experience
• Analytical skills to receive, assemble and report on data records
• Extremely attentive to details
• Possess a high level of self-motivation and energy and can work with minimal supervision
• High organizational and time management skills
• Highly developed oral and written communication skills
• Fosters working relationships with leadership and other contract Points of Contact
• Ability to support multiple team members and projects simultaneously and prioritize in a fast-paced environment
• Proficiency in Adobe and/or FoxIt PDF as well as the Microsoft Office Suite which includes Word, Excel, PowerPoint, Outlook
• Ability to work as part of a team with excellent interpersonal skills

Qualifications, Education, and Experience

• Minimum 2 years credentialing experience
• Bachelor’s or associate degree preferred
• Minimum 3 years working in a corporate office environment working with multiple internal and external customers