IdahoSTARS Customer Support Specialist I

University of Idaho; Moscow (ID); On-site; USD 23,000 - 32,000; Full time

Job summary

The University of Idaho – Boise is seeking an IdahoSTARS Customer Support Specialist I to provide responsive support to child care professionals navigating the RISE data management system for ICCP.

This position requires all-round administrative and customer-service skills, including data entry, calendar management, and clear written communication, with opportunities to collaborate on project leadership and contribute to a busy, mission-driven program.

Qualifications

• This role requires one year of customer support experience.
• One year of data entry experience with a data management system.
• Experience working on a team with shared goals.
• Experience with organizational and problem-solving tasks.
• Ability to write clearly as shown in applicant materials.
• Proficiency with word processing, spreadsheets, email, and internet research.

Responsibilities

• Provide responsive customer support for child care professionals using the RISE system.
• Facilitate communication between program participants and project leadership.
• Maintain program calendars and schedules.
• Provide operational and administrative support.
• Serve as primary contact with program participants.
• Other duties as assigned.

Skills

Customer support

Data entry

Teamwork

Problem-solving

Clear writing

Computer literacy

Education

High School Diploma or equivalent

Associate's degree in business administration or early childhood

Tools

RISE Application

Word processing

Spreadsheets

Email & internet research

Job description

IdahoSTARS Customer Support Specialist I

Posting Number: SP005400P

Division/College: College of Education, Health & HumanSciences

Department: Center on Disabilities & HumanDevelopment

Location: Boise

Posting Context Statement:

Position Overview:

This position provides responsive and engaging customer support forchild care professionals as they navigate the data managementsystem (RISE) as it relates to the Idaho Child Care Program (ICCP)and state child care licensing.

Duties may include:

• Customer Support
• Facilitating communication between program participants andproject leadership
• Maintaining program calendars and schedules
• Operational and Administrative Support
• Serving as primary contact with program participants
• Other duties as assigned

Required Experience:

• One year of experience in a customer support role
• One year experience with data entry and a data managementsystem
• Experience working on a team with shared goals
• Experience with organizational and problem-solving tasks
• Demonstrated ability to write clearly and precisely asdemonstrated in applicant materials
• Using computer software and applications for word processing,developing spreadsheets, email and internet research

Required Education:

• High School Diploma or equivalent

Required Other:

• Ability to travel
• Ability to work non-standard hours as needed

Additional Preferred:

EXPERIENCE

• More than one year of experience in a customer supportrole
• Knowledge of child care licensing procedures and/or federal andstate rules and regulations for child care
• Experience with the RISE Application
• Working with child care professionals

EDUCATION

• Associate's degree in business administration or earlychildhood

Physical Requirements & Working Conditions:

• None

Degree Requirement:

Listed degree qualification is required at time of hire

FLSA Status:

Non-Exempt

Employee Category:

Classified

Pay Range:

$20.00 per hour or higher DOE

Type of Appointment:

Fiscal Year

FTE:

1.00

Full Time/Part Time:

Full Time

Funding:

This position is contingent upon the continuationof work and/or funding.

A visa sponsorship is available for the position listed in thisvacancy:

No

Posting Date:

08/04/2026

Closing Date:

Open Until Filled:

Yes

Special Instructions to Applicants:

First consideration ofapplicants to occur on August 18th, 2026.

Applicant Resources:

https://www.uidaho.edu/human-resources/careers/applicant-resources

Background Check Statement:

Applicants who are selected asfinal possible candidates must be able to pass a criminalbackground check.

The University of Idaho is an equal employment opportunityemployer, including veterans and individuals withdisabilities.