ID Card & CAC Issuance Specialist

RoDa Business Solutions; Fort Sill (OK); Presencial; USD 38.000 - 52.000; Jornada completa

Descripción de la vacante

RoDa Business Solutions seeks an individual to perform ID card issuance duties, maintain DEERS/RAPIDS, and assist eligible military personnel and families. The role requires attention to eligibility, proper documentation, and clear communication of policies.

Applicant should have at least one year of customer service experience, strong English skills, and proficiency with MS Office and basic office equipment. Security checks are required upon hire.

Formación

• At least one year of customer service experience.
• Ability to work at an accelerated pace.
• Obtain a favorable criminal background check and security investigation.
• US Citizen.
• Proficient in English (written and spoken).
• Demonstrated customer service skills.
• Proficient with Microsoft Office (Word, Excel, Access, PowerPoint, Outlook) and Adobe Acrobat.
• Familiar with basic office equipment and RAPIDS experience is a plus.
• Type at least 25 words per minute.

Responsabilidades

• Controls and issues identification tags and Geneva Convention Cards to eligible recipients.
• Screens Soldiers, family members and dependents for purpose of visit.
• Briefs Soldiers and family members on policies and procedures.
• Maintains DEERS and RAPIDS systems.
• Performs all ID Card and CAC issuance tasks including verification of eligibility and entitlements.
• Issues memorandums of authorization for use of Commissary and Post Exchange.
• Performs routine maintenance on computers and printers.
• Prepares weekly and monthly reports of work and activities.

Conocimientos

Customer service

Able to work fast-paced

Familiar with security checks

Proficient in English

Teamwork

Herramientas

Microsoft Office

Adobe Acrobat

Internet Explorer or newer

Descripción del empleo

RoDa Business Solutions seeks an individual to perform ID card issuance duties, maintain DEERS/RAPIDS, and assist eligible military personnel and families. The role requires attention to eligibility, proper documentation, and clear communication of policies.

Applicant should have at least one year of customer service experience, strong English skills, and proficiency with MS Office and basic office equipment. Security checks are required upon hire.