Verifying Official ID Card Operator - DEERS/RAPIDS

RoDa Business Solutions; Fort Sill (OK); On-site; USD 38,000 - 52,000; Full time

Job summary

RoDa Business Solutions seeks an individual to perform ID card issuance duties, maintain DEERS/RAPIDS, and assist eligible military personnel and families. The role requires attention to eligibility, proper documentation, and clear communication of policies.

Applicant should have at least one year of customer service experience, strong English skills, and proficiency with MS Office and basic office equipment. Security checks are required upon hire.

Qualifications

• At least one year of customer service experience.
• Ability to work at an accelerated pace.
• Obtain a favorable criminal background check and security investigation.
• US Citizen.
• Proficient in English (written and spoken).
• Demonstrated customer service skills.
• Proficient with Microsoft Office (Word, Excel, Access, PowerPoint, Outlook) and Adobe Acrobat.
• Familiar with basic office equipment and RAPIDS experience is a plus.
• Type at least 25 words per minute.

Responsibilities

• Controls and issues identification tags and Geneva Convention Cards to eligible recipients.
• Screens Soldiers, family members and dependents for purpose of visit.
• Briefs Soldiers and family members on policies and procedures.
• Maintains DEERS and RAPIDS systems.
• Performs all ID Card and CAC issuance tasks including verification of eligibility and entitlements.
• Issues memorandums of authorization for use of Commissary and Post Exchange.
• Performs routine maintenance on computers and printers.
• Prepares weekly and monthly reports of work and activities.

Skills

Customer service

Able to work fast-paced

Familiar with security checks

Proficient in English

Teamwork

Tools

Microsoft Office

Adobe Acrobat

Internet Explorer or newer

Job description

Tasks and Responsibilities:

• Controls and issues identification tags and Geneva Convention Cards to military members, deploying civilian employees and other eligible recipients.
• Screens Soldiers, family members and dependents for purpose of visit.
• Briefs Soldiers and family members on policies and procedures.
• Maintains the Defense Enrollment Eligibility Reporting System (DEERS) and the Real-Time Automated Identification System (RAPIDS).
• Performs all ID Card and CAC issuance related tasks including research and review of source documents, verification of eligibility, and discussion of entitlements as defined in AFI 36-3026(I) and the RAPIDS Training Guide.
• Issues memorandums of authorization for use of Commissary and Post Exchange to eligible customers, as well as Government ID Cards (DA Form 1602) to eligible Government employees.
• Performs routine maintenance on computers and printers, i.e., changes ribbon, adds toner and developer, cleans printers, etc.
• Revises and print correspondence in the proper format under applicable regulations and guidelines and prepare weekly and monthly reports of work and work activities.

Required Qualifications:

• At least one year of experience in a customer service environment, preferably in a Human Resources related position.
• The ability to work at an accelerated pace.
• Obtain a favorable criminal background check and security investigation.
• US Citizen.
• Proficient in English, both written and oral.
• Proven customer service skills.
• Proficient in Microsoft Office software applications including Word, Excel, Access, PowerPoint, and Outlook, plus Adobe Acrobat 6.0 and Internet Explorer 7 or above.
• Proficient in the use of basic office equipment such as computers, copiers, fax machines, scanners.
• Must successfully complete RAPIDS certification within seven business days after being hired.
• Type 25 words per minute.
• Previous CAC or similar Government contract employment experience is a plus.
• Familiarity with the military is desirable.

Work Environment and Physical Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work schedule:

Hour of operation vary by location, but most locations are open from 7:30 am to 4:00 pm local time, Monday through Friday.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand, walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Equal Employment Opportunity:

We are an equal opportunity employer.

This job description is intended to outline the general nature and level of work being performed. It is not intended to be a comprehensive list of all responsibilities, duties and skills required of the position. Additional tasks may be assigned as needed.