ICX Product Manager for CCaaS & Amazon Connect

Nasscomm; San Jose (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Nasscomm is seeking a Product Manager for Integrated Customer Experience (ICX) to enhance customer interactions through CCaaS solutions, particularly with Amazon Connect. In this role, you will collaborate with cross-functional teams and drive feature enhancements.

The ideal candidate will have over 6 years of IT experience, particularly in customer care technologies, and strong Agile experience. Excellent communication skills and the ability to thrive in a dynamic environment are essential.

Qualifications

• 6+ years of IT experience, with 4+ years as a Product Manager.
• Experience supporting contact center or customer care technologies.
• Hands-on experience with CCaaS platforms, preferably Amazon Connect.

Responsibilities

• Act as a customer advocate, translating business needs into scalable solutions.
• Define and document product requirements, user stories, and acceptance criteria.
• Own and manage the product backlog and sprint planning.

Skills

Product Management

CCaaS solutions

Communication

Agile methodologies

Stakeholder management

Tools

Jira

Confluence

Job description

Nasscomm is seeking a Product Manager for Integrated Customer Experience (ICX) to enhance customer interactions through CCaaS solutions, particularly with Amazon Connect. In this role, you will collaborate with cross-functional teams and drive feature enhancements.

The ideal candidate will have over 6 years of IT experience, particularly in customer care technologies, and strong Agile experience. Excellent communication skills and the ability to thrive in a dynamic environment are essential.