Lead CCaaS Product Manager — Remote CX Transformation

TELUS Digital; Columbus (OH); Hybrid; USD 100,000 - 130,000; Full time

Job summary

TELUS Digital is seeking a Manager, Product – CCaaS to lead multidisciplinary teams and drive contact center solutions. Located in Columbus, OH, or work remotely, this role demands strong leadership in transforming client goals into actionable product roadmaps.

Qualified candidates will have over 7 years in software development, including leadership experience, and expertise in contact center technologies such as Genesys and Amazon Connect.

Qualifications

• 7+ years in software development as a Product Owner, Product Manager, or similar role.
• 2+ years of leadership experience with team development.
• Experience with contact center solutions and managing software projects.

Responsibilities

• Build strong client relationships and lead solutions aligned with product vision.
• Collaborate with international teams to deliver contact center products.
• Manage complex requirement backlogs across contact center platforms.
• Lead technical discussions for system architecture and feature development.

Skills

Product Ownership

Client Engagement

Agile Methodologies

Requirement Management

Leadership

AI-Driven Tools

Tools

Genesys

Amazon Connect

Five9

Google CES

Job description

TELUS Digital is seeking a Manager, Product – CCaaS to lead multidisciplinary teams and drive contact center solutions. Located in Columbus, OH, or work remotely, this role demands strong leadership in transforming client goals into actionable product roadmaps.

Qualified candidates will have over 7 years in software development, including leadership experience, and expertise in contact center technologies such as Genesys and Amazon Connect.