ICU Patient & Family Concierge - Flexible Shifts

UPMC; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Job summary

UPMC is seeking a Patient & Family Concierge for our ICU to provide welcoming, compassionate support to patients and visitors. Choose between three 12-hour shifts (7 AM–7 PM) or four 9-hour shifts (7 AM–4 PM) with every other weekend and alternating holidays. No floating or travel required.

The role collaborates with nursing and support teams to ensure smooth patient experiences. You will assist with directions, transportation coordination, telehealth cart setup, and unit operations while

Qualifications

• Compassionate and dependable
• Team-oriented and collaborative

Responsibilities

• Greeting patients and families, providing directions, escorting to destinations while protecting confidentiality.
• Cleaning and organizing assigned areas, replenishing supplies, and reporting maintenance issues.
• Assembling and serving meals according to diet orders and HACCP principles; delivering trays and ensuring safety.
• Transferring patients and equipment between units, logging transport data, and coordinating with staff.
• Retrieving and setting up telehealth carts; testing weekly to ensure proper functioning; managing supplies and inventory.
• Answering unit phones, responding to call lights, and assisting with plans of care while maintaining infection control procedures.
• Performing additional unit-specific duties as assigned.

Skills

Compassionate

Dependable

Team-oriented

Job description

UPMC is seeking a Patient & Family Concierge for our ICU to provide welcoming, compassionate support to patients and visitors. Choose between three 12-hour shifts (7 AM–7 PM) or four 9-hour shifts (7 AM–4 PM) with every other weekend and alternating holidays. No floating or travel required.

The role collaborates with nursing and support teams to ensure smooth patient experiences. You will assist with directions, transportation coordination, telehealth cart setup, and unit operations while