ICU Administrative Specialist — Night Shift

Johns Hopkins Medicine; Washington (District of Columbia); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Retirement plans

Generous time off

World-class facilities

Job summary

Johns Hopkins Medicine seeks an Administrative Service Representative (ASR) for Sibley Memorial Hospital in Washington, DC. This role supports daily ICU unit operations, handles front-desk duties, and serves as a central communication hub to ensure smooth patient care delivery.

The ASR will deliver exceptional customer service, manage phones, assist with admissions/discharges, and coordinate care team communications while supporting EMR documentation and emergency responses.

Qualifications

• High school diploma or equivalent is required.
• Current CPR certification.
• Strong communication, organization, and multitasking skills.
• Basic computer proficiency.
• Experience with front-desk operations is a plus.

Responsibilities

• Deliver excellent customer service aligned with Sibley’s Circle of Excellence.
• Manage phones, front-desk operations, and service recovery.
• Support admissions, transfers, discharges, and EMR documentation.
• Coordinate communication across the care team.
• Assist with unit operations, equipment tracking, and emergency responses.

Skills

Customer service

Communication

Multitasking

Organization

Education

High school diploma

Tools

EMR software

Job description

Johns Hopkins Medicine seeks an Administrative Service Representative (ASR) for Sibley Memorial Hospital in Washington, DC. This role supports daily ICU unit operations, handles front-desk duties, and serves as a central communication hub to ensure smooth patient care delivery.

The ASR will deliver exceptional customer service, manage phones, assist with admissions/discharges, and coordinate care team communications while supporting EMR documentation and emergency responses.