Administrative Service Rep - ICU

Johns Hopkins Medicine; Washington (District of Columbia); Presencial; USD 25.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Retirement plans

Generous time off

World-class facilities

Descripción de la vacante

Johns Hopkins Medicine seeks an Administrative Service Representative (ASR) for Sibley Memorial Hospital in Washington, DC. This role supports daily ICU unit operations, handles front-desk duties, and serves as a central communication hub to ensure smooth patient care delivery.

The ASR will deliver exceptional customer service, manage phones, assist with admissions/discharges, and coordinate care team communications while supporting EMR documentation and emergency responses.

Formación

• High school diploma or equivalent is required.
• Current CPR certification.
• Strong communication, organization, and multitasking skills.
• Basic computer proficiency.
• Experience with front-desk operations is a plus.

Responsabilidades

• Deliver excellent customer service aligned with Sibley’s Circle of Excellence.
• Manage phones, front-desk operations, and service recovery.
• Support admissions, transfers, discharges, and EMR documentation.
• Coordinate communication across the care team.
• Assist with unit operations, equipment tracking, and emergency responses.

Conocimientos

Customer service

Communication

Multitasking

Organization

Educación

High school diploma

Herramientas

EMR software

Descripción del empleo

Make it happen at Hopkins.

Location: Sibley Memorial Hospital; Washington, DC

Unit: ICU

Weekly Working Hours: 36 hours/week; benefits available

Shift: Night Shift; 7p – 7:30a; weekend work required

Job Details & Qualifications:

Sibley Memorial Hospital is a private, not-for-profit community hospital offering the advanced technology of a leading health system with the close-knit collaboration of a community setting. We are committed to professional growth, teamwork, and exceptional patient-centered care.

The Administrative Service Representative (ASR) serves as a customer service ambassador for patients, families, physicians, and staff. This role supports daily unit operations, manages administrative workflows, and acts as a central communication hub to ensure smooth patient care delivery.

Key Responsibilities:

• Deliver excellent customer service aligned with Sibley’s Circle of Excellence
• Manage phones, front-desk operations, and service recovery
• Support admissions, transfers, discharges, and EMR documentation
• Coordinate communication across the care team
• Assist with unit operations, equipment tracking, and emergency responses

Minimum Qualifications:

• High school diploma or equivalent
• Current CPR certification
• Strong communication, organization, and multitasking skills
• Basic computer proficiency

We’re proud to offer a robust benefits package that supports your health, growth, and well-being. Discover our full offerings and costs here: https://mybenefitsjhhs.com/

What Awaits You:

• Competitive pay and benefits that support you at every stage of your life and career.
• Retirement plans with employer contributions to help you plan confidently for the future.
• Generous time off so you can unplug, recharge, and enjoy life outside of work.
• Access to world-class facilities and innovative technology that fuel your curiosity.
• Endless opportunities to advance your career as part of the Johns Hopkins team.

Salary Range: Minimum 18.40/hour - Maximum 28.91/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.