Administrative Service Rep - Nursery

Johns Hopkins Medicine; Washington (District of Columbia); On-site; USD 25,000 - 40,000; Full time

Job summary

Johns Hopkins Medicine at Sibley Memorial Hospital in Washington, DC is hiring an Administrative Service Representative to support daily unit operations and act as a central communication hub for patients, families, physicians, and staff.

The role emphasizes delivering outstanding customer service, managing phones and front-desk duties, and facilitating admissions, transfers, discharges, and EMR documentation.

Qualifications

• High school diploma or equivalent required.
• Current CPR certification required.
• Strong communication, organization, and multitasking skills essential.
• Basic computer proficiency required.

Responsibilities

• Deliver excellent customer service aligned with Sibley’s Circle of Excellence.
• Manage phones, front-desk operations, and service recovery.
• Support admissions, transfers, discharges, and EMR documentation.
• Coordinate communication across the care team.
• Assist with unit operations, equipment tracking, and emergency responses.

Skills

Customer service

Phone handling

Communication

Organization

Multitasking

Team coordination

Education

High school diploma

CPR certification

Tools

EMR software

Microsoft Office

Job description

Make it happen at Hopkins.

Location: Sibley Memorial Hospital; Washington, DC

Unit: Special Care Nursery

Weekly Working Hours: 36 hours/week; benefits available

Shift: Night Shift; 7p - 7:30a; weekend work required

Job Details & Qualifications:

Sibley Memorial Hospital is a private, not-for-profit community hospital offering the advanced technology of a leading health system with the close-knit collaboration of a community setting. We are committed to professional growth, teamwork, and exceptional patient-centered care.

The Administrative Service Representative (ASR) serves as a customer service ambassador for patients, families, physicians, and staff. This role supports daily unit operations, manages administrative workflows, and acts as a central communication hub to ensure smooth patient care delivery.

Key Responsibilities:

• Deliver excellent customer service aligned with Sibley's Circle of Excellence
• Manage phones, front-desk operations, and service recovery
• Support admissions, transfers, discharges, and EMR documentation
• Coordinate communication across the care team
• Assist with unit operations, equipment tracking, and emergency responses

Minimum Qualifications:

• High school diploma or equivalent
• Current CPR certification
• Strong communication, organization, and multitasking skills
• Basic computer proficiency

We're proud to offer a robust benefits package that supports your health, growth, and well-being. Discover our full offerings and costs here: https://mybenefitsjhhs.com/

What Awaits You:

• Competitive pay and benefits that support you at every stage of your life and career.
• Retirement plans with employer contributions to help you plan confidently for the future.
• Generous time off so you can unplug, recharge, and enjoy life outside of work.
• Access to world-class facilities and innovative technology that fuel your curiosity.
• Endless opportunities to advance your career as part of the Johns Hopkins team.

Salary Range: Minimum 18.40/hour - Maximum 28.91/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.