ICT Svc Delivery Technician

CBRE Group, Inc.; Dallas (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

CBRE Group, Inc. is seeking an on-site ICT Service Delivery Technician to support the Data Center environment. You will handle IT equipment installation, relocation, decommissioning, and troubleshooting under defined procedures and supervision.

The role includes coordinating with third-party engineers, maintaining site standards, and ensuring proper documentation and safety practices in a critical service setting.

Responsibilities

• Receive, review, and complete IT equipment installation, relocation and decommission requests within timeframes and to industry standards.
• Provide problem-solving support including server reboots, backups, visual inspections, etc.
• Escort third-party engineers and ensure compliance with site standards.
• Receive, respond, and assign break and fix tickets within the agreed timeframe or escalate if unresolved.
• Ensure on-site documentation and standard operating procedures are created, reviewed and updated when procedures change.
• Provision and fault diagnosis and rectification of network connectivity, installation, relocation and decommissioning of IT equipment, and general engineering maintenance.

Job description

About the Role:

As CBRE Information & Communications Technology Service Delivery Technician, you will provide on-site support for the ICT and Engineering services within the Data Center environment.

This job is part of the Critical and Technical Services job function. They are responsible for technical maintenance services in critical client environments.

What You'll Do:

• Receive, review, and complete IT equipment installation, relocation and decommission requests within timeframes and to industry standards.
• Provide problem-solving support. This includes server reboots, backups, visual inspections, etc.
• Escort third-party engineers and ensure their compliance with the site standards.
• Receive, respond, and assign break and fix tickets within the agreed timeframe or escalat if they cannot be resolved.
• Ensure that on-site documentation including work-related standard operating procedures are created, reviewed & updated whenever there is an instruction or process change.
• Receive, assess, and complete patching and de-patching requests.
• Develop a good working relationship with all members of staff and client representatives.
• Provision and fault diagnosis and rectification of network channel connectivity, installation, relocation & decommissioning of IT equipment, and general engineering maintenance & housekeeping of the critical services.
• Ensure a safe and healthy working environment while maintaining a professional image.
• Use existing procedures to solve straightforward problems.
• Impact through clearly defined duties, and methods and tasks are described in detail.
• Deliver own output by following defined procedures / processes under close supervision and guidance.