Telecom & Technology Operations Technician

CBRE Group, Inc.; New York, Northern (NY, KY); Hybrid; USD 75,000 - 110,000; Full time

Job summary

CBRE Group, Inc. is seeking an Telecomm & Technology Operations Technician to support critical technology infrastructure in a corporate office.

You will handle complex hardware installations, testing, and troubleshooting to ensure reliability in a fast-paced environment. The role includes leading infrastructure deployments, office/site rollouts, and construction-related technology projects within the Manhattan corporate office.

Qualifications

• Strong IT infrastructure knowledge.
• Experience leading infrastructure deployments and office/site rollouts.
• Proven ability to manage multiple projects, timelines and vendors.

Responsibilities

• Coordinate hardware and cable installations including testing.
• Perform remote hands support and component swaps.
• Manage small to medium projects like space planning and cabling.
• Document all deployed devices in the asset management system (CMDB).
• Prepare shipments and verify packing lists against purchases.
• Support service management by updating tickets and assisting with access controls.
• Assist with physical audits and enter findings into infrastructure management systems.
• Provide assistance during Power Maintenance Events.

Skills

Structured cabling

IT infrastructure

Project management

Tools

CMDB

Job description

About this Role:

As a CBRE Telecomm & Technology Operations Technician, you will play a key role in supporting critical technology infrastructure within a corporate office environment. In this role, you’ll handle complex hardware installations and upgrades, as well as perform testing and troubleshooting of components to ensure optimal performance and reliability.

This position is part of the Critical and Technical Services team, which delivers essential technical maintenance and support in high-demand client environments. Beyond day-to-day operations, you will also provide IT and Telecomm Project Management for a variety of initiatives, including small, medium, and large-scale rollouts tied to corporate real estate construction projects. These projects may include complete site or floor buildouts, branch remodels, corporate office expansions, and office relocations.

Location : Manhattan, NY Corporate Office Environment On-site/In-Office

To be successful in this role, candidates must possess strong IT Infrastructure knowledge combined with proven project management skills. Experience leading infrastructure deployments, office/site rollouts, and technology-related construction projects is essential. The ideal candidate can effectively manage multiple projects, stakeholders, timelines, and vendors in a fast-paced environment.

What You'll Do:

• Coordinate and oversee hardware and cable installations (routing, terminating, structured cabling) including troubleshooting and testing.
• Performs remote hands support (e.g. power cycles, physical environment and cabling inspections, swap out failed components, hardware upgrades, IoT sensor troubleshooting and triage, testing of copper and fiber cables, handling storage media, and enter troubleshooting commands).
• Manages projects small to medium sized projects – Space planning, power requirements, cabling requirements, support for IT projects.
• Meticulously document all deployed devices, including serial numbers, MAC addresses, physical locations, network configurations, and installation dates in the asset management system (CMDB).
• Prepare incoming and outgoing shipments. Compare packing lists with purchase details to ensure accurate make, model, and quantities are received and processed.
• Support Service Management and related processes by creating and updating assigned tickets. Assist with the physical access processes to ensure white spaces / comms spaces are secure.
• Assist with physical audits and enter findings into infrastructure management systems.
• Provide assistance during Power Maintenance Events.