ICQA Operations Lead: Inventory Integrity & QA

Stord; North Haven (CT); On-site; USD 90,000 - 120,000; Full time

Job summary

Stord is seeking an Operations Manager – ICQA to lead site-specific ICQA and quality programs, ensuring inventory control compliance and data accuracy. This role will drive KPI ownership, coordinate with site leadership, and push for continuous improvement across the operation.

You will partner with cross-functional teams to identify root causes, implement CAPA, and optimize inventory processes for faster audits and higher accuracy.

Responsibilities

• Oversee all ICQA activities (cycle counts, physical inventories, audits, investigations, reconciliations, projects) for the assigned site.
• Ensure consistent application of SOPs, KPI tracking, and corrective action processes.
• Lead deployment of ICQA tools, training matrices, and network-standard reporting.
• Partner with Fulfillment Operations to maintain control limits for exceptions, adjustments, and location accuracy.
• Own site metrics, including Inventory Accuracy, Shrink %, L%R, Audit Completion, and Exception Closure Rates.
• Review daily/weekly data to identify trends, high-risk areas, and performance drift.
• Conduct weekly reviews with Site Leads to drive continuous improvement and accountability.
• Ensure compliance with customer-specific quality requirements.
• Support execution of CAPA, audit responses, and inventory-related escalations.
• Maintain proper segregation of duties between ICQA and Operations to preserve inventory integrity.
• Directly manage and develop ICQA Area Managers or Leads.
• Create a culture of accuracy, accountability, and proactive problem-solving.
• Partner with HR and Site Leadership to forecast staffing, training, and succession planning.
• Collaborate with Operations, Engineering, and BI teams to optimize ICQA processes and reporting.
• Identify opportunities for system enhancements and automation to improve audit speed and inventory accuracy.
• Support root cause analysis and CAPA implementation to address errors and control gaps.

Job description

Stord is seeking an Operations Manager – ICQA to lead site-specific ICQA and quality programs, ensuring inventory control compliance and data accuracy. This role will drive KPI ownership, coordinate with site leadership, and push for continuous improvement across the operation.

You will partner with cross-functional teams to identify root causes, implement CAPA, and optimize inventory processes for faster audits and higher accuracy.