Regional ICQA Lead – Inventory & Quality Optimizer

Stord-Warehous

Dallas (TX)

Remote

USD 110,000 - 140,000

Full time

2 days ago

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Benefits offered by this job

Health insurance

Travel stipend

401(k)

Job summary

Stord is seeking a Regional Operations Manager – ICQA to lead regional ICQA and Quality programs across assigned facilities. You will drive inventory health, shrink, and audit adherence while partnering with site leadership to identify and eliminate root causes of inventory and process errors.

This role requires 5–8 years in fulfillment/logistics with multi-site experience and travel 50–70% to regional sites.

Qualifications

Bachelor's degree in Operations, Supply Chain, Business, or related field.
5–8 years of experience in fulfillment, logistics, or warehouse operations with focus on inventory control or quality.
Proven multi-site operations management within a 3PL, retail, or ecommerce network.
Knowledge of WMS and data analysis; Lean/Six Sigma preferred.
Excellent communication, leadership, and cross-functional collaboration skills.
Willingness to travel 50–70% to assigned regional sites.

Responsibilities

Oversee ICQA activities (cycle counts, physical inventories, audits, investigations, reconciliations, projects) for the assigned region.
Ensure consistent application of SOPs, KPI tracking, and corrective action processes.
Lead deployment of ICQA tools, training matrices, and network-standard reporting.
Partner with Fulfillment Operations to maintain control limits for exceptions, adjustments, and location accuracy.
Own regional metrics, including Inventory Accuracy, Shrink %, L%R, Audit Completion, and Exception Closure Rates.
Review data to identify trends, high-risk areas, and performance drift; conduct weekly reviews.
Support CAPA, audit responses, and inventory-related escalations; ensure segregation of duties.