Job Posting End Date:September 27, 2026Department:HUMAN SERVICESCompensation Grade:G26Compensation Range & Starting Salary:Pay range: $60,174.40 - $93,766.40Starting salary may be negotiable based on qualificationsJob Exempt (If No, Position is eligible for overtime):NoScheduled Weekly Hours:40About Us:Recognized as one of America’s Best-In-State Employers for 2024, the City of Virginia Beach is proud to offer a diverse and dynamic work environment. Our workforce plays a crucial role in delivering exceptional government services to both our citizens and fellow City employees. Apply now to join an organization where you truly make a difference.Job Duties and Preferred Qualifications:A $4,000 hiring bonus is being offered for this position. Hiring bonuses shall only be for new hires of original employment or reemployment as defined in Human Resources Policy No. 5.0.$1,000 will be awarded in the first paycheck.$1,250 will be awarded upon completion of the six (6) month interim performance evaluation with an overall rating of “Meets Expectations”.$1,750 will be awarded upon completion of the employee’s one (1) year probationary period and a performance evaluation with an overall rating of “Meets Expectations”.The City of Virginia Beach Department of Human Services is seeking to hire a candidate for the Critical Time Intervention (CTI) Case Manager position with the Permanent Supportive Housing program in the Behavioral Health division.The ideal candidate will be registered as a Qualified Mental Health Professional (QMHP) or higher-level license with the Virginia Board of Counseling, has experience working with individuals with substance use and serious mental health disorders and experience working with homeless populations in community-based settings.Duties:Perform clinically professional work assessing client needs.Develop, implement, and monitor service delivery and assistance plans.Act as an advocate and liaison for participants in securing housing, entitlements, treatment, medical care, and other community services and supports.Coordinate and monitor services with other agencies.Provide counseling to clients and assists them.Maintain records and files, prepare reports, and perform other related work as apparent or assigned to clients in a Permanent Supportive Housing (PSH) program.Utilize Critical Time Intervention (CTI) model to achieve.Provide CTI case management services to assigned caseload to include engagement and rapport-building.Refer and connect with appropriate services including long-term mental health and natural supports.Monitor agreed upon support plans, and transitioning of services to long-term services, as needed.Collaborate and coordinate with Permanent Supportive Housing Team including Housing Specialists and Peers on a frequent basis.Complete complex assessments, treatment planning, crisis planning, clinical intervention, consultation, supportive counseling, transition planning and other case management duties for the Permanent Supportive Housing Program utilizing the CTI evidence-based model.Complete clinical documentation and assures all filing of clinical information and submission of billing information are done accurately and within the time frame required.Work Schedule: Monday - Friday 8:30am to 5:00pm (with one evening)Must be registered as a Qualified Mental Health Professional-Adult (QMHP-A) with the Virginia Board of Counseling.Preferences:Six (6) months of case manager experience.One (1) year of experience working with individuals with substance use and serious mental health disorders.Six (6) months of experience working with homeless populations in community-based settings.SOAR certified.Experience with Electronic Health Records.The City offers a generous benefits package which includes health, dental and life insurance, retirement, and savings plans, maternity/paternity and parental leave, Holidays and paid leave.Additional requirements:• DMV Transcript: Yes• CDL: No• Drug & Alcohol Clearinghouse: No• CPS Check: Yes• Physical: No• Respirator: No• Psychological Screening: No• Polygraph: No• At Will: NoMinimum Requirements:Minimum Qualifications: Requires a four (4) year degree in a human services field (such as psychology, behavioral or mental health, special education, social work) and three (3) years’ experience in fields providing the required knowledge, skills, and abilities and associated with such positions as Mental Health Counselor, Special Education Teacher, or Social Worker OR any combination of education (above the high school level) and/or experience and training equivalent to seven (7) years in fields providing the required knowledge, skills, and abilities. Must have a current and valid driver’s license.Special Requirements: Must be registered as a Qualified Mental Health Professional (QMHP) with the Virginia Board of Counseling. All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.Skills:Working Conditions:Per HR Policy 6.19, Americans with Disabilities, the City follows the requirements of the Americans with Disabilities Act (ADA) in all hiring and employment decisions. The City shall not discriminate on the basis of disability in its hiring and employment practices. The City shall make reasonable accommodations for the known physical or mental limitations of a qualified applicant or employee with a disability upon request unless the accommodation would cause an undue hardship on the operation of the City’s business.The Working Conditions Summary is intended to provide a general overview of the environmental conditions inherent in the job setting, as well as the physical, mental, and sensory requirements necessary to perform the essential functions of the position in the noted job profile. Please copy and paste the URL below into your web browser to view the Working Conditions Summary for this position.https://workingcondition-summary-prod.s3.amazonaws.com/B.007787.pdfOfficial Job Descriptions:To browse official job descriptions, please access this link - https://virginiabeach.gov/careers/job-descriptions-pay-plans?search=&group=EVRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.Equal Employment Opportunity (EEO) Statement: The City of Virginia Beach is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status as defined by applicable law.