ICF - 2nd Shift- Shift Supervisor - ICF

HILLS & DALES CHILD DEVELOPMENT CENTER; Dubuque (IA); On-site; USD 42,000 - 52,000; Full time

Job summary

Hills & Dales Child Development Center in Dubuque, IA is seeking a Shift Supervisor to oversee daily on-site operations within the resident treatment program, supervising Personal Assistants and guiding the team toward cohesive, high-quality care.

The role emphasizes safety, documentation, and collaboration with families and the interdisciplinary team. A Bachelor’s in Human Services is preferred; one year of direct care supervisory experience is valued.

Qualifications

• Experience supervising staff in a direct care setting.
• Ability to lift 35 lbs and handle physical tasks as required.
• Valid driver's license and clean background.

Responsibilities

• Oversee day-to-day operations of the assigned shift.
• Supervise Personal Assistants and mentor the team.
• Complete shift responsibilities per daily checklist.
• Implement safety procedures and respond to emergencies.
• Schedule staff to cover services and shifts.
• Review incidents and provide necessary follow-up and feedback.
• Communicate with families and coordinate with interdisciplinary teams.
• Attend trainings and ensure policy compliance.

Skills

Leadership

Supervision

Staff training

Scheduling

Education

Bachelor's degree in Human Services

Associates degree + 1 year direct care experience

Job description

Learn more about what we do and who we are by watching this short clip! https://www.youtube.com/watch?v=XoYiNf2a8f0

Shift Supervisor
Company Name: Hills & Dales
Location: Dubuque, IA (on-site)
Job Type: Full-Time
Schedule: Week 1: Monday-Friday 12:30PM-9PM, Week 2: Monday-Thursday, Saturday, Sunday 12:30PM-9PM, Week 3: Tuesday-Friday 12:30PM-9PM. This position included rotating holidays.

Job Description:

The Shift Supervisor is responsible for the day-to-day operations of assigned shift and ensuring proper integration and monitoring of the resident's active treatment program as developed by the interdisciplinary team. This job directs the work and provides supervision and leadership of scheduled Personal Assistants through the mentoring and development of cohesive team.

Key Responsibilities:

Complete and document all shift responsibilities as outlined in the daily checklist.

Implement safety and emergency procedures, including fire safety, disaster plans, and equipment maintenance.

Assess staff performance on quality care and provide guidance.

Address staff concerns and provide supervision and training.

Direct and evaluate Personal Assistants' work, providing necessary feedback.

Resolve staff issues and maintain positive relations, escalating concerns as needed.

Review and approve incident reports for Personal Assistants.

Assist department supervisors and perform additional duties as required.

Follow departmental policies, procedures, and safety standards.

Attend training and professional development opportunities.

Communicate with families as needed.

Respond to resident, staff, and visitor emergencies.

Handle property emergencies in the absence of the Facilities Director.

Document and address incidents, initiating follow-up as necessary.

Schedule staff to ensure services are provided and shifts are covered.

Complete service documentation using approved methods.

Qualifications:

Required:

Free from convictions or prior employment history of child or resident abuse or dependent adult abuse.

Ability to lift 35 lbs. required.

Valid Drivers License

Preferred:

A Bachelor's degree in a Human Services field is preferred, an Associate of Arts degree with one-year experience in a direct care setting will be considered, or a minimum of one-year supervisory experience demonstrated leadership ability with a minimum of two years' experience in a direct care facility