Shift Supervisor - ICF

HILLS & DALES CHILD DEVELOPMENT CENTER; Dubuque (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

Hills & Dales is seeking a Shift Supervisor to oversee the day-to-day operations on site in Dubuque, IA, directing Personal Assistants and ensuring the resident’s treatment plan is implemented by the interdisciplinary team.

The role emphasizes supervision, safety procedures, staff development, documentation, and clear communication with families. It requires lifting ability, a valid driver’s license, and preferred human services education or supervisory experience.

Qualifications

• Supervises Personal Assistants and mentors team.
• Ensures compliance with safety and emergency procedures.
• Responsible for shift coverage and incident documentation.

Responsibilities

• Complete and document all shift responsibilities daily.
• Implement safety and emergency procedures, including fire safety, disaster plans, and equipment maintenance.
• Assess staff performance and provide guidance.
• Address staff concerns and provide supervision and training.
• Direct and evaluate Personal Assistants' work, providing necessary feedback.
• Resolve staff issues and maintain positive relations, escalating concerns as needed.
• Review and approve incident reports for Personal Assistants.
• Assist department supervisors and perform additional duties as required.
• Follow departmental policies, procedures, and safety standards.
• Attend training and professional development opportunities.
• Communicate with families as needed.
• Respond to resident, staff, and visitor emergencies.
• Handle property emergencies in the absence of the Facilities Director.
• Document and address incidents, initiating follow-up as necessary.
• Schedule staff to ensure services are provided and shifts are covered.
• Complete service documentation using approved methods.

Skills

Staff supervision

Leadership

Safety procedures

Emergency response

Shift scheduling

Education

Bachelor's degree in Human Services

Associate of Arts degree + 1 year direct care experience

Job description

Learn more about what we do and who we are by watching this short clip! https://www.youtube.com/watch?v=XoYiNf2a8f0

Shift Supervisor
Company Name: Hills & Dales
Location: Dubuque, IA (on-site)
Job Type: Full-Time
Schedule: Week 1: Monday-Thursday, Saturday, and Sunday 4:30AM-1:00PM, Week 2: Tuesday-Friday 4:30AM-1:00PM, Week 3: Monday-Friday 4:30AM-1:00PM. This position included rotating holidays.

Job Description:

The Shift Supervisor is responsible for the day-to-day operations of assigned shift and ensuring proper integration and monitoring of the resident's active treatment program as developed by the interdisciplinary team. This job directs the work and provides supervision and leadership of scheduled Personal Assistants through the mentoring and development of cohesive team.

Key Responsibilities:

Complete and document all shift responsibilities as outlined in the daily checklist.

Implement safety and emergency procedures, including fire safety, disaster plans, and equipment maintenance.

Assess staff performance on quality care and provide guidance.

Address staff concerns and provide supervision and training.

Direct and evaluate Personal Assistants' work, providing necessary feedback.

Resolve staff issues and maintain positive relations, escalating concerns as needed.

Review and approve incident reports for Personal Assistants.

Assist department supervisors and perform additional duties as required.

Follow departmental policies, procedures, and safety standards.

Attend training and professional development opportunities.

Communicate with families as needed.

Respond to resident, staff, and visitor emergencies.

Handle property emergencies in the absence of the Facilities Director.

Document and address incidents, initiating follow-up as necessary.

Schedule staff to ensure services are provided and shifts are covered.

Complete service documentation using approved methods.

Qualifications:

Required:

Free from convictions or prior employment history of child or resident abuse or dependent adult abuse.

Ability to lift 35 lbs. required.

Valid Drivers License

Preferred:

A Bachelor's degree in a Human Services field is preferred, an Associate of Arts degree with one-year experience in a direct care setting will be considered, or a minimum of one-year supervisory experience demonstrated leadership ability with a minimum of two years' experience in a direct care facility