Icertis CLM Operations Analyst – Legal Tech Champion

MissionStaff, LLC.; Newtown Square (Delaware County); On-site; USD 80,000 - 110,000; Full time

Job summary

MissionStaff, LLC is seeking a service-oriented Legal Operations Analyst to support daily legal technology operations, with a primary focus on Icertis. The role combines hands-on technical work with clear communication to help stakeholders navigate systems and processes.

You will manage access, governance, testing, and project coordination while developing SOPs and training materials. The ideal candidate has 3+ years in legal operations, a collaborative mindset, and the ability to drive

Qualifications

• 3+ years in legal operations or legal technology.
• Experience with enterprise CLM platforms and configurations.
• Strong technical aptitude and independent problem solving.
• Excellent communication and stakeholder support.
• Strong organization and ability to manage priorities.
• Collaborative, service‑oriented mindset.

Responsibilities

• Provide day-to-day support across Icertis and related legal tech platforms.
• Manage user access, governance, and audit documentation.
• Coordinate testing, releases, and validation of changes.
• Track timelines, milestones, and action items for Legal Operations projects.
• Assist stakeholder training and adoption of new workflows.
• Develop SOPs, user guides, and training materials.
• Coordinate vendor support and resolve platform challenges.
• Maintain operational data and support reporting/dashboard visibility.
• Identify workflow improvements and automation opportunities.

Skills

Legal operations

CLM administration

Technical troubleshooting

Communication

Project coordination

Stakeholder management

Tools

Icertis CLM

e-signature tools

Job description

MissionStaff, LLC is seeking a service-oriented Legal Operations Analyst to support daily legal technology operations, with a primary focus on Icertis. The role combines hands-on technical work with clear communication to help stakeholders navigate systems and processes.

You will manage access, governance, testing, and project coordination while developing SOPs and training materials. The ideal candidate has 3+ years in legal operations, a collaborative mindset, and the ability to drive