Legal Technology & Operations Analyst

MissionStaff; Newtown Square (Delaware County); On-site; USD 80,000 - 110,000; Full time

Job summary

MissionStaff, LLC is seeking a service-oriented Legal Operations Analyst to support daily legal technology operations, with a primary focus on Icertis. The role combines hands-on technical work with clear communication to help stakeholders navigate systems and processes.

You will manage access, governance, testing, and project coordination while developing SOPs and training materials. The ideal candidate has 3+ years in legal operations, a collaborative mindset, and the ability to drive

Qualifications

• 3+ years in legal operations or legal technology.
• Experience with enterprise CLM platforms and configurations.
• Strong technical aptitude and independent problem solving.
• Excellent communication and stakeholder support.
• Strong organization and ability to manage priorities.
• Collaborative, service‑oriented mindset.

Responsibilities

• Provide day-to-day support across Icertis and related legal tech platforms.
• Manage user access, governance, and audit documentation.
• Coordinate testing, releases, and validation of changes.
• Track timelines, milestones, and action items for Legal Operations projects.
• Assist stakeholder training and adoption of new workflows.
• Develop SOPs, user guides, and training materials.
• Coordinate vendor support and resolve platform challenges.
• Maintain operational data and support reporting/dashboard visibility.
• Identify workflow improvements and automation opportunities.

Skills

Legal operations

CLM administration

Technical troubleshooting

Communication

Project coordination

Stakeholder management

Tools

Icertis CLM

e-signature tools

Job description

We connect top talent in Business Services, Tech, Marketing & Creative with companies of all sizes—offering flexible, high-touch staffing solutions. We are currently filling the following contract job for our client.

Role Summary

We’re seeking a service-oriented Legal Operations Analyst to support daily legal technology operations, with a primary focus on Icertis. The ideal candidate combines hands‑on technical experience with strong communication, problem-solving, and interpersonal skills. This individual will support our legal technology platforms, coordinate operational initiatives, and help stakeholders navigate systems and processes effectively. We’re looking for someone who takes ownership of their work, approaches challenges with curiosity and sound judgment, and identifies opportunities to improve how we work.

Responsibilities

• Serve as the first point of contact for day-to-day support across Icertis, e‑signature, matter management, and related legal technology platforms, troubleshooting routine issues and escalating complex matters as needed.
• Manage user access and platform governance, including account provisioning, permissions, periodic access reviews, and audit documentation.
• Coordinate user acceptance testing and release activities, including test planning, issue tracking, and validation of system changes.
• Coordinate assigned Legal Operations projects by tracking timelines, milestones, and action items, and keeping stakeholders informed of progress, risks, and next steps.
• Support stakeholder training and adoption of legal technology by explaining system functionality, answering questions, and helping users navigate new workflows and processes.
• Collaborate on the development and maintenance of SOPs, user guides, training materials, workflow documentation, and self‑service resources to promote consistent practices.
• Coordinate vendor support requests, track open issues, and partner with Legal, Technology Services, and business stakeholders to resolve challenges and support system enhancements.
• Maintain accurate operational data and support reporting and dashboard development to provide visibility into platform activity, project progress, and performance.
• Proactively identify opportunities to improve workflows, strengthen processes, and enhance operational efficiency through technology and automation.

Required Qualifications

• 3+ years of experience in legal operations, legal technology, Contract Lifecycle Management (CLM) administration, or a related systems‑focused role.
• Hands‑on experience supporting or administering enterprise CLM platforms, including workflow troubleshooting, user support, and system configuration.
• Strong technical aptitude and problem‑solving skills, with the ability to learn new platforms and investigate system issues independently.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly and support stakeholders with varying levels of technical experience.
• Strong organizational and project coordination skills, with the ability to manage competing priorities, follow through on commitments, and work independently.
• A service‑oriented and collaborative approach to supporting internal stakeholders and cross‑functional teams.

Preferred Qualifications

• Experience administering or supporting Icertis, including user permissions, agreement workflows, POC testing, UAT testing, and platform enhancements.
• Experience developing training materials, SOPs, user guides, or other knowledge resources.
• Familiarity with legal operations reporting, dashboards, automation, or AI‑enabled tools.

MissionStaff is an equal opportunity employer. Please note that we do not accept unsolicited resumes from third‑party recruiters or agencies. Additionally, candidates must be U.S. citizens or Permanent Residents to be considered for this position.