Ice Rink Operations Lead — On‑Duty Manager

City of Valparaiso, IN; Valparaiso (IN); On-site; USD 25,000 - 39,000; Full time

Job summary

The City of Valparaiso, IN is seeking an Ice Rink Manager on Duty for Valpo Parks at the William E. Urschel Pavilion Ice Rink.

This role oversees daily operations, supervises on‑duty staff, and acts as the on-site representative during shifts to ensure a safe, welcoming environment. Responsibilities include managing admissions, skate rentals, concessions, and financial transactions, plus coordinating rink activities and emergencies.

Qualifications

• Must be at least 20 years of age.
• Two years of experience in facility management, recreation operations, staff supervision, or a comparable position is preferred.
• Strong leadership, organizational, customer service, communication, and interpersonal skills.
• Ability to supervise, direct, and support employees while maintaining a professional and productive work environment.
• Ability to oversee daily facility operations, coordinate multiple activities, and manage changing priorities.
• Ability to respond calmly to emergencies, patron complaints, staff concerns, and other stressful situations.
• Ability to oversee financial transactions, cash handling, reconciliation, and deposits.
• Ability to understand and enforce facility rules, safety procedures, and department policies.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Ability to work in indoor and outdoor environments, including cold temperatures, snow, ice, and wet conditions.
• Ability to perform physical activities associated with ice rink operations.
• Must be able to work independently and in a team; follow employer policies.

Responsibilities

• Oversee daily ice rink operations, including public skating sessions, programs, events, rentals, and general facility activities.
• Supervise on-duty employees to ensure efficient operations and professional customer service.
• Serve as primary onsite contact for patron concerns, staff questions, and emergencies.
• Monitor facility conditions and equipment to promote safety and a welcoming environment.
• Oversee admissions, skate rental, concessions, and other financial transactions.
• Assist with staff training, performance guidance, and daily work assignments.
• Respond to and document accidents or safety concerns per reporting procedures.
• Coordinate with maintenance on ice resurfacing and equipment operations.
• Maintain office and rink equipment, supplies, and facility resources.
• Attend staff meetings and training; comply with safety policies.

Skills

Leadership

Customer service

Staff supervision

Communication

Problem solving

Safety procedures

Flexibility

Teamwork

Emergency response

Operations management

Job description

The City of Valparaiso, IN is seeking an Ice Rink Manager on Duty for Valpo Parks at the William E. Urschel Pavilion Ice Rink.

This role oversees daily operations, supervises on‑duty staff, and acts as the on-site representative during shifts to ensure a safe, welcoming environment. Responsibilities include managing admissions, skate rentals, concessions, and financial transactions, plus coordinating rink activities and emergencies.