Ice Rink Attendant: Safe Skating & Guest Service

City of Valparaiso, IN; Valparaiso (IN); Vor Ort; USD 17.000 - 22.000; Vollzeit

Zusammenfassung

The City of Valparaiso, IN, is seeking an Ice Rink Attendant for the Valpo Parks at the William E. Urschel Pavilion Ice Rink.

The role supports daily operations, assists with admissions and rentals, monitors rink activity, and promotes a safe, welcoming skating environment for all patrons. Under the Central Park Plaza Venue Director, you will help with customer service, safety enforcement, ice prep support, and general facility operations, including attendance at staff meetings and compliance

Qualifikationen

• Must be at least 16 years of age.
• Basic ice skating knowledge or experience encouraged.
• Strong customer service, verbal communication, and interpersonal skills.
• Ability to accurately process cash, credit card, and other customer transactions using established payment systems.
• Ability to understand, communicate, and consistently enforce established rink rules and safety procedures.
• Ability to recognize potential safety concerns, exercise sound judgment, and appropriately respond to or report incidents and emergencies.
• Ability to maintain a professional and courteous demeanor when interacting with patrons, staff, and the public.
• Ability to work effectively in a fastpaced environment, manage changing priorities, and remain calm during stressful situations.
• Ability to work independently and collaboratively as part of a team.
• Ability to work a flexible schedule, including days, evenings, weekends, and holidays potentially.
• Ability to work in indoor and outdoor environments, including exposure to cold temperatures, snow, ice, and wet conditions.
• Ability to stand, walk, bend, stoop, lift, carry, push, pull, and perform other physical activities associated with rink and facility operations.
• Ability to comply with all employer and department policies and work rules, including, but not limited to, attendance, safety, drugfree workplace, and personal conduct.
• The ideal candidate will possess a positive attitude, strong organizational skills, exceptional customer service skills, professional communication/interpersonal skills, healthy work ethics and the ability to work effectively in a team approach.

Aufgaben

• Monitors ice rink activities and promotes a safe, welcoming, and enjoyable environment for all patrons.
• Provides professional and courteous customer service, including answering questions, addressing patron concerns, and responding to telephone inquiries.
• Processes admission fees, skate rentals, season passes, concession sales, and other rinkrelated transactions accurately.
• Assists patrons with skate rentals, equipment, and general rink needs.
• Educates patrons on safe skating practices and enforces established rink rules and regulations.
• Assists with ice preparation and resurfacing operations by maintaining safe access to and from the ice for authorized personnel and equipment.
• Assists patrons during routine incidents and communicates injuries, safety concerns, and operational issues to appropriate supervisory staff.
• Maintains clean, organized, and safe public areas, rental equipment, and facility spaces.
• Communicates clearly and professionally with staff, patrons, and other facility users.
• Assists with general facility setup and daily operational tasks as assigned.
• Attend scheduled staff meetings and training.
• Complies with established Central Park Plaza, Valpo Parks, City of Valparaiso, and applicable workplace safety policies and procedures.
• Executes policies and procedures professionally and accurately.
• Performs other related duties as assigned.

Kenntnisse

Customer service

Cash handling

Safety procedures

Communication

Teamwork

Adaptability

Attendance

Tools

Cash register systems

Jobbeschreibung

The City of Valparaiso, IN, is seeking an Ice Rink Attendant for the Valpo Parks at the William E. Urschel Pavilion Ice Rink.

The role supports daily operations, assists with admissions and rentals, monitors rink activity, and promotes a safe, welcoming skating environment for all patrons. Under the Central Park Plaza Venue Director, you will help with customer service, safety enforcement, ice prep support, and general facility operations, including attendance at staff meetings and compliance