Ice Park Supervisor

Holland, City of (MI); Holland (MI); On-site; USD 21,000 - 26,000; Part time

Job summary

The City of Holland is seeking an Ice Park Manager to oversee daily operations of the Holland Ice Park during the winter skating season, supervise staff, ensure ice quality and guest safety, and deliver a welcoming experience.

This hands-on leadership role is outdoors in winter conditions, requires lifting up to 50 lbs, and working nights and weekends; previous guest-service or supervisory experience is preferred. CPR/First Aid training is a plus, and 18+ years old is required.

Qualifications

• Must be at least 18 years of age.
• Ability to lift/carry approximately 50 lbs and perform manual labor, such as shoveling snow.
• Strong interpersonal skills with the ability to foster positive public interactions and calmly resolve customer service issues.
• Appreciation for working with kids and families.
• Previous customer service experience required; supervisory or management experience preferred.
• Experience working in an ice arena or recreation facility is a plus, but not required.
• CPR/First Aid training preferred.

Responsibilities

• Oversee the daily operations of the Holland Ice Park
• Supervise, schedule, and support 5–8 Ice Park Attendants per shift
• Perform and oversee snow removal around the rink area as needed
• Manage front line operations including admissions, skate rentals, and guest services
• Maintain a clean, organized, and safe facility for guests and staff
• Respond calmly and effectively to safety incidents
• Ensure all required documentation and reports are completed accurately
• Enforce facility rules and regulations while providing excellent customer service
• Work primarily outdoors in winter conditions; extended standing and physical activity required

Job description

The Ice Park Manager is responsible for the overall daily operations of the Holland Ice Park during the winter skatingseason. This includes overseeing staff, ensuring the quality and safety of the ice surface, providing exceptional guestexperiences, and maintaining a clean and welcoming environment. This is a hands-on, leadership position ideal for someone who enjoys outdoor recreation, managing people, and keepinga busy operation running smoothly.

Schedule

Nights and Weekends (10 - 20 hrs per week, November - March)

• Oversee the daily operations of the Holland Ice Park
• Supervise, schedule, and support 5–8 Ice Park Attendants per shift
• Perform and oversee snow removal around the rink area as needed
• Manage front line operations including admissions, skate rentals, and guest services
• Maintain a clean, organized, and safe facility for guests and staff
• Respond calmly and effectively to safety incidents
• Ensure all required documentation and reports are completed accurately
• Enforce facility rules and regulations while providing excellent customer service
• Work primarily outdoors in winter conditions; extended standing and physical activity required

• Must be at least 18 years of age.
• Ability to lift/carry approximately 50 lbs and perform manual labor, such as shoveling snow.
• Self-starter with a basic understanding of mechanical systems and equipment.
• Strong interpersonal skills with the ability to foster positive public interactions and calmly resolve customer service issues.

• Appreciation for working with kids and families.
• Previous customer service experience required; supervisory or management experience preferred.
• Experience working in an ice arena or recreation facility is a plus, but not required.
• CPR/First Aid training preferred.