Ice Monitor

Holland, City of (MI); Holland (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

City of Holland Parks & Recreation seeks an Ice Monitor for Holland Ice Park to help maintain a safe, welcoming environment during nights and weekends. You will monitor skating areas, assist with skate rentals, and deliver courteous service to visitors.

The role emphasizes safety enforcement, teamwork with staff, and reliable attendance for evening shifts. Candidates should be able to skate confidently, communicate clearly, and uphold park policies while contributing to a family-friendly

Qualifications

• Must be at least 18 years old.
• Able to skate confidently on the ice.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Reliable, punctual, and professional in appearance and demeanor.
• CPR/First Aid certification is a plus (training provided).
• Evening and weekend availability is required.
• Previous customer service experience preferred, but not required.

Responsibilities

• Provide friendly and professional customer service to all patrons.
• Monitor the skating ribbon, pond, and curling area to ensure participant safety and enforce facility rules.
• Assist with skate rentals and returns, including sizing and fitting skates as needed.
• Support the admissions and concessions team as assigned.
• Respond calmly and effectively to customer questions, concerns, or incidents.
• Assist with opening and closing procedures, including setting up and securing the facility.
• Maintain a clean and organized work area, including skate rental areas, benches, and spectator spaces.
• Report any safety concerns, incidents, or equipment issues to the Ice Park Manager or Supervisor.
• Promote a positive, family-friendly atmosphere in alignment with City of Holland Parks & Recreation values.

Skills

Customer service

Communication

Teamwork

Punctuality

Ice skating

Problem solving

Job description

The Ice Monitor plays a key role in ensuring a safe, welcoming, and enjoyable environment for all visitors to the Holland Ice Park. This position involves monitoring skating areas, providing excellent customer service and helping maintain the policies and safety of the facility. This is primarily a nights and weekends position.

Key Responsibilities

• Provide friendly and professional customer service to all patrons.
• Monitor the skating ribbon, pond, and curling area to ensure participant safety and enforce facility rules.
• Assist with skate rentals and returns, including sizing and fitting skates as needed.
• Support the admissions and concessions team as assigned.
• Respond calmly and effectively to customer questions, concerns, or incidents.
• Assist with opening and closing procedures, including setting up and securing the facility.
• Maintain a clean and organized work area, including skate rental areas, benches, and spectator spaces.
• Report any safety concerns, incidents, or equipment issues to the Ice Park Manager or Supervisor.
• Promote a positive, family-friendly atmosphere in alignment with City of Holland Parks & Recreation values.

Requirements

• Must be at least 18 years old.
• Must be able to skate confidently and comfortably on the ice.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Reliable, punctual, and professional in appearance and demeanor.
• Previous customer service experience preferred, but not required.
• CPR/First Aid certification is a plus (training provided).
• Evening and weekend availability is required.