Ice Park Administrator

Holland, City of (MI); Holland (MI); On-site; USD 20,000 - 25,000; Part time

Job summary

The Holland Ice Park is seeking an Administrator to support daily winter operations and year-round activities. You will focus on communication, group sales, event coordination, and guest experience while working closely with Recreation Managers to ensure a welcoming environment for all visitors.

Responsibilities include administrative tasks, coordinating group reservations, and assisting on-site staff, with a schedule from 9:30a to 2:30p and some weekends throughout the year.

Qualifications

• Strong communication in person, on the phone, and by email.
• Ability to learn reservation platforms, scheduling tools, and Ice Park procedures.
• CPR and First Aid training preferred.

Responsibilities

• Assist daily operations of Holland Ice Park for Summer & Winter.
• Coordinate group sales and reservations (schools, rentals, events, community partners).
• Serve as primary contact for Ice Park inquiries by phone, email, and in person.
• Support event coordination and logistics, including setup and scheduling details.
• Supervise and support Ice Park staff, providing direction and workflow assistance.
• Assist in front-line functions (admissions, skate rentals, guest services).
• Help maintain a clean, organized, and safe facility for guests and staff.
• Assist with communication materials like updates, signage, and announcements.
• Enforce facility rules and maintain a positive presence in the plaza and rink area.
• Assist with reports, schedules, and documentation.
• Other duties as assigned.

Skills

Strong communication

Customer service

Team coordination

Lift 50 lbs

Public interactions

Tools

Reservation platforms

Scheduling tools

Ice Park procedures

Job description

The Ice Park Administrator supports the daily operations of the Holland Ice Park during the winter skating season and with a strong focus on communication, group sales, event coordination, and guest experience. This position works closely with the Recreation Managers to ensure a smooth, well-organized, and welcoming environment for all visitors. Responsibilities include assisting with administrative tasks, coordinating group reservations, supporting on-site staff, and helping maintain an efficient front-line operation.

Schedule: 9:30a - 2:30p + Some weekends (Year Round)

• Assist with the daily operations of the Holland Ice Park for both Summer & Winter.
• Coordinate group sales and reservations, including schools, rentals, birthday groups, private events, and community partners
• Serve as the primary point of communication for Ice Park inquiries by phone, email, and in person.
• Support event coordination and logistics, including set up, communication with partners, and scheduling details.
• Help supervise and support Ice Park staff, providing direction and assisting with workflow.
• Assist in the management of front line functions as needed including admissions, skate rentals, and guest services.
• Assist in maintaining a clean, organized, and safe facility for all guests and staff.
• Assist with communication materials such as program updates, signage, announcements, and scheduling details.
• Enforce facility rules and maintain a positive, helpful presence in the plaza and rink area.
• Assist the team with administrative tasks such as reports, schedules, and documentation.
• Other duties as assigned.

• Strong communication skills in person, on the phone, and through email.
• Ability to learn operational systems including reservation platforms, scheduling tools, and Ice Park procedures.

• Ability to lift and carry approximately 50 pounds.
• Strong interpersonal skills with the ability to create positive public interactions and calmly resolve customer serviceissues.
• CPR and First Aid training preferred.