Winter Ice Park Lead - Operations & Guest Experience

City-of-Holland,-M; Holland (MI); On-site; USD 17,000 - 30,000; Part time

Job summary

City of Holland, MI is seeking an Ice Park Manager for the Holland Ice Park during the winter season. This hands-on leadership role oversees staff, ice quality and safety, and guest experiences in a busy outdoor setting.

The position is part-time with night and weekend shifts (10-20 hrs per week, November through March). Prior supervisory or customer service experience is preferred, and CPR/First Aid training is a plus.

Qualifications

• Minimum age 18 required.
• Ability to lift/carry approx. 50 lbs and perform manual labor such as shoveling snow.
• CPR/First Aid training preferred.
• Experience in an ice arena or recreation facility is a plus, not required.

Responsibilities

• Oversee the daily operations of the Holland Ice Park
• Supervise, schedule, and support 5–8 Ice Park Attendants per shift
• Perform and oversee snow removal around the rink area as needed
• Manage front line operations including admissions, skate rentals, and guest services
• Maintain a clean, organized, and safe facility for guests and staff
• Respond calmly and effectively to safety incidents
• Ensure all required documentation and reports are completed accurately
• Enforce facility rules and regulations while providing excellent customer service
• Work primarily outdoors in winter conditions; extended standing and physical activity required

Skills

Customer service

Supervisory experience

Public interactions

Job description

City of Holland, MI is seeking an Ice Park Manager for the Holland Ice Park during the winter season. This hands-on leadership role oversees staff, ice quality and safety, and guest experiences in a busy outdoor setting.

The position is part-time with night and weekend shifts (10-20 hrs per week, November through March). Prior supervisory or customer service experience is preferred, and CPR/First Aid training is a plus.