Ice Park Customer Service Representative

Holland, City of (MI); Holland (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

The City of Holland Ice Park is seeking a Customer Service Representative to ensure a positive guest experience by operating admissions and rental windows, assisting with concessions, and monitoring ice surfaces for safety. You will help with events, oversee facility operations, and maintain a welcoming environment.

This role requires strong customer service, attention to detail, and the ability to enforce park policies respectfully while supporting Parks & Recreation programs.

Qualifications

• Prior experience in recreation programs, concessions, or customer service is preferred but not required.
• Basic math and computer skills for front desk operations.
• Strong communication with the public, staff, and program participants.
• Attention to detail for recording scores and handling money.
• Able to work nights and weekends, stand for extended periods, lift up to 25 pounds.
• Reliable and punctual with assigned schedules.

Responsibilities

• Operate admissions and rental windows, process payments, issue tickets and wristbands.
• Distribute/collect rental skates and equipment.
• Prepare and serve food and beverages at concession stands; handle cash/credit transactions.
• Monitor the Ice Park facility, report safety/maintenance concerns.
• Assist with set-up, operations, and clean-up for events and group rentals.
• Enforce Ice Park rules, safety regulations, and program guidelines.
• Perform light cleaning and restock supplies; keep public areas tidy.

Skills

Customer service

Cash handling

Communication

Attention to detail

Teamwork

Independence

Physical stamina

Punctuality

Job description

The Ice Park Customer Service Representative plays a key role in ensuring a positive experience for all guests by providing friendly and professional service throughout the facility. This position is responsible for operating admissions and rental windows, assisting with concessions, and monitoring ice surfaces to promote safety and enjoyment. Representatives also support events and programs, oversee general facility operations, and help maintain a clean, welcoming environment. This role requires strong customer service skills, attention to detail, and the ability to enforce policies in a respectful manner while contributing to the overall success of the Ice Park and Parks & Recreation programs.

• Customer Service: Provide friendly and professional assistance to all visitors, answer inquiries, give directions, andensure a welcoming and positive experience at the Ice Park.
• Admissions & Rentals: Operate the admissions and rental windows, process payments, issue tickets and wristbands,and distribute/collect rental skates and equipment.
• Concessions: Prepare and serve food and beverages at concession stands, handle cash and credit card transactions, andmaintain a clean, sanitary workspace.
• Facility Oversight: Monitor the Ice Park facility, report any safety or maintenance concerns, and help ensure equipmentand supplies are organized and available.
• Event Support: Assist with set-up, operations, and clean-up for special events, group rentals, and community programsheld at the Ice Park.
• Enforce Policies: Ensure compliance with Ice Park rules, safety regulations, and program guidelines in a consistent andrespectful manner.
• General Maintenance: Perform light cleaning tasks, restock supplies, and help keep public areas tidy and inviting.

• Experience Customer Service: Prior experience in recreation programs, concessions, or customer service is preferred butnot required.
• Basic Math and Computer Skills: Ability to handle cash transactions, operate a register, and use basic software for frontdesk operations.
• Strong Communication Skills: Ability to interact positively with the public, staff, and program participants in aprofessional manner.
• Attention to Detail: Ability to accurately record scores, handle money responsibly, and follow operational procedures.
• Teamwork and Adaptability: Willingness to assist in multiple roles and adjust to changing program needs.
• Ability to Work Independently: Capable of performing tasks with minimal supervision and making sound decisionswhen necessary.
• Physical Stamina: Ability to stand for extended periods, lift up to 25 pounds, and work in various weather conditionswhen supporting outdoor events.
• Reliable and Punctual: Must adhere to assigned schedules and complete tasks in a timely manner.

This is primarily a nights and weekends position.