Shift Leader, Ice Cream

Sundae Ice Cream; Denver (CO); On-site; USD 29,000 - 34,000; Part time

Benefits offered by this job

Sick Pay accrual

Free shift treats

Employee discounts

Free RTD pass

401K retirement plans

Individualized mentorship and growth

Job summary

Sundae Ice Cream on 16th Street in Downtown Denver is hiring a part-time Shift Leader for our busy retail team. You will guide a small shift, model excellent customer service, and help manage daily operations with pride and consistency.

We offer growth opportunities, sick pay accrual, employee discounts, and perks like free shift treats and a RTD pass. Join a friendly, community-focused team and help deliver joy with every scoop.

Qualifications

• Leads by example and mentors teammates.
• Focuses on customer service and loyalty Programs.

Responsibilities

• Lead a team to deliver positive customer interactions and maintain cleanliness
• Open/close the store on time, solo or with a team
• Monitor stock levels and prepare items to meet par levels
• Know product details and service standards, communicate clearly
• Promote Sundae loyalty programs and seasonal promotions
• Ensure accurate cash handling during opening/closing procedures

Skills

Strong leadership

Team player

Self-motivated

Customer service

Coachable

Job description

Are you looking for a fun, customer service focused job with opportunity for career growth? Do you have what it takes to lead a small team through a shift with success? Sundae is looking for the right candidate to join our tight-knit and hardworking retail team on 16th street in Downtown Denver.

• Total compensation = $21.00-25.00 per hour (includes base + tips)
• Part-time hourly positions available (eligible to earn overtime)
• Sick Pay accrual
• Free shift treats
• Employee discounts
• Free RTD pass
• 401K retirement plans with generous employer contribution
• Individualized mentorship and growth opportunities

Who are we?

Sundae is an established artisan ice cream business with exciting growth opportunities on the horizon and a simple mission- To Share Joy, One Scoop at a Time. We are a friendly face, a familiar product, a welcoming smile, and part of the community. We strive to be "THE place to work" and do so by providing a fun workplace, career advancement, and community involvement. Sundae is the place you want your best friend to work.

Who are we looking for?

We are searching for a candidate who is:

• A natural leader who seeks to grow leadership skillsets
• A passionate team player who leads by example
• Self-motivated and has a strong work-ethic
• Enthusiastic about serving others
• Responsible and trustworthy
• Coachable and receptive to feedback

Shift Leader Responsibilities:

• Lead a team to success during a shift by setting the example for positive customer interactions, portion control, and cleanliness standards
• Timely and efficiently open and close the store, either alone or with a team
• Maintain an elevated awareness of stock levels; confidently and timely prepare food items to uphold established par levels
• Demonstrate thorough knowledge of all product details and service standards; accurately communicate to others
• Promote Sundae’s loyalty programs and seasonal promotions to customers by encouraging signups and enhancing the customer experience
• Maintain responsible cash handling and perform opening and closing cash out procedures accurately