Ice Cream Store Manager | Leadership & Growth (Housing Option)

Sundae Artisan Ice Cream; Vail (CO); Presencial; USD 60.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Group Health Plan benefit (50-100% E.P

Dental Plan benefit (50-100% employer

Shift Treats

Employee Discounts

Employer Sponsored 401k program

Housing opportunity available (short/0

Descripción de la vacante

Sundae Artisan Ice Cream is seeking a Store Manager to lead a tight-knit team in a fast-paced ice cream shop. You will model exceptional customer service, manage scheduling, training, and performance, and ensure consistent product quality and guest satisfaction.

This role offers a clear path to leadership, annual raises, a health plan with employer contributions, PTO, and growth opportunities within a growing artisan brand.

Formación

• 3+ years of customer service experience or equivalent required.
• 1+ year of high-volume foodservice management, team leadership experience or equivalent required.
• 2+ year of foodservice experience preferred.
• High school diploma or equivalent required.
• 18 years of age or older.
• Proficient in Microsoft Office and Outlook.
• Valid Food Safety Manager certificate or equivalent (may be obtained within 60 days of hire date)

Responsabilidades

• Lead a team of 8-15 staff by demonstrating exemplary customer service, portion control, and presentation, all while maintaining the upmost professionalism in a high volume, quick service environment.
• Uphold Sundae’s standards by promoting a culture of continuous improvement with a constant focus on SOP execution, customer satisfaction, and employee retention.
• Confidently cultivate and grow a team by regularly assessing and developing direct reports to ensure they are engaged and motivated with a constant focus on being an exceptional employer.
• Efficiently recruit, hire, train and retain talented employees.
• Provide regular and effective feedback to direct reports, complete performance reviews, and administer disciplinary actions when necessary.
• Support business requirements by being available for on call and emergency coverage.
• Sustain operational inventory levels by placing regular vendor orders, monitoring waste, controlling portion sizes, and accurately tracking outgoing and incoming transfers.
• Manage high-quality waffle cone, topping, and sauce production while meeting fluctuating volume demands.
• Maintain exceptional cleanliness, organization, and appearance throughout the store.
• Monitor seasonal sales trends to ensure operational success through adequate staffing that meets labor cost metrics.
• Meet or exceed food safety requirements as established by local and state health departments and industry best practices; food safety management and HACCP certifications may be required.
• Intentionally interact with the local community to maintain strong ties and foster connections.
• Collaborate closely with the Production Manager to ensure cohesive retail and production operations, supporting consistent product quality and operational success.
• Participate in and contribute to regular staff, management, and leadership meetings.
• Perform administrative tasks required for retail operations, including but not limited to bank deposits, payroll reporting, and scheduling

Conocimientos

customer service

leadership

self-motivated

organized

people coach

coachable

team player

Microsoft Office

Outlook

Educación

High school diploma

Herramientas

Microsoft Office

Outlook

Descripción del empleo

Sundae Artisan Ice Cream is seeking a Store Manager to lead a tight-knit team in a fast-paced ice cream shop. You will model exceptional customer service, manage scheduling, training, and performance, and ensure consistent product quality and guest satisfaction.

This role offers a clear path to leadership, annual raises, a health plan with employer contributions, PTO, and growth opportunities within a growing artisan brand.