Shift Leader, Ice Cream

Sundae Artisan Ice Cream; Denver (CO); On-site; USD 29,000 - 34,000; Part time

Benefits offered by this job

Sick Pay accrual

Free shift treats

Employee discounts

Free RTD pass

401K retirement plans

Mentorship & growth opportunities

Job summary

Sundae Artisan Ice Cream on 16th Street in Downtown Denver is seeking a Shift Leader to guide a small retail team. You will model excellent customer service, manage opening/closing tasks, and ensure food safety and inventory accuracy while promoting loyalty programs.

The role emphasizes leadership growth, mentorship opportunities, and a positive, collaborative work environment with employee discounts and benefits.

Qualifications

• 1+ years of customer service experience preferred.
• Must be 16 or older.
• Some foodservice experience preferred.

Responsibilities

• Lead a team to success during a shift by setting the example for positive customer interactions, portion control, and cleanliness standards.
• Open and close the store timely and efficiently, either solo or with a team.
• Monitor stock levels and prepare food items to uphold par levels.
• Know product details and service standards to communicate clearly to others.
• Promote Sundae’s loyalty programs and seasonal promotions to customers.
• Handle cash responsibly and perform opening/closing cash out procedures accurately.
• Demonstrate Sundae’s customer service standards with pride and leadership.
• Attend staff meetings and participate in team activities.
• Maintain all food safety standards and regulations.

Skills

Leadership

Customer service

Team player

Coachable

Job description

Are you looking for a fun, customer service focused job with opportunity for career growth? Do you have what it takes to lead a small team through a shift with success? Sundae is looking for the right candidate to join our tight-knit and hardworking retail team on 16th street in Downtown Denver.

• Total compensation = $21.00-25.00 per hour (includes base + tips)
• Part-time hourly positions available (eligible to earn overtime)
• Sick Pay accrual
• Free shift treats
• Employee discounts
• Free RTD pass
• 401K retirement plans with generous employer contribution
• Individualized mentorship and growth opportunities

Who are we?

Sundae is an established artisan ice cream business with exciting growth opportunities on the horizon and a simple mission- To Share Joy, One Scoop at a Time. We are a friendly face, a familiar product, a welcoming smile, and part of the community. We strive to be “THE place to work” and do so by providing a fun workplace, career advancement, and community involvement. Sundae is the place you want your best friend to work.

Who are we looking for?

We are searching for a candidate who is:

• A natural leader who seeks to grow leadership skillsets
• A passionate team player who leads by example
• Self-motivated and has a strong work-ethic
• Enthusiastic about serving others
• Responsible and trustworthy
• Coachable and receptive to feedback

Shift Leader Responsibilities:

• Lead a team to success during a shift by setting the example for positive customer interactions, portion control, and cleanliness standards
• Timely and efficiently open and close the store, either alone or with a team
• Maintain an elevated awareness of stock levels; confidently and timely prepare food items to uphold established par levels
• Demonstrate thorough knowledge of all product details and service standards; accurately communicate to others
• Promote Sundae’s loyalty programs and seasonal promotions to customers by encouraging signups and enhancing the customer experience
• Maintain responsible cash handling and perform opening and closing cash out procedures accurately
• Exemplify Sundae’s customer service standards; execute with pride and leadership
• Participate in and contribute to all staff meetings
• Maintain all food Safety standards/regulations

This list is generally descriptive and is not entirely inclusive. You will be joining a dynamic work environment and if you are a great fit for this job then you will thrive in this atmosphere.

• 1+ years of customer service experience preferred
• Some foodservice experience preferred
• Must be 16 or older
• Passionate about customer service

Physical Requirements:

• Move, traverse or remain in a stationary position for up to 8 hours
• Constantly use manual (e.g., scooping ice cream) and automatic food service equipment and touchscreens
• Regularly move up to 25 pounds for a distance of 50 feet or more
• Frequently retrieve items above shoulder height and/or clean items above shoulder height
• Occasionally ascend/descend ladder to clean or lift items stored above
• Occasionally position self to clean, maintain equipment, and retrieve items below counter height

• Total compensation = $21.00-25.00 per hour (includes base + tips)
• Part-time hourly positions available (eligible to earn overtime)
• Sick Pay accrual
• Free shift treats
• Employee discounts
• Free RTD pass
• 401K retirement plans with generous employer contribution
• Individualized mentorship and growth opportunities