Ice Arena Operations & Guest Experience Specialist

American Dream; East Rutherford (NJ); In loco; USD 21.000 - 30.000; Part-time

Descrizione del lavoro

American Dream is seeking an Arena Attendant III to ensure a fun and safe arena experience for guests. You will guide guests on safe ice use, help with rink setups for events, and manage skate rentals and admissions.

The role requires operating ice resurfacing equipment, maintaining ice quality, and delivering strong customer service during busy events. Part-time, year-round availability is expected, including weekends and evenings.

Competenze

• Professional, warm and welcoming demeanor.
• Proven customer service experience in fast-paced environments.
• S.I.R.O. Certification and C.I.T. preferred.
• First Aid/CPR/Emergency Response trainings preferred.
• Experience in an ice arena or recreation facility is a plus.
• Forklift operation experience and ability to lift up to 50 lbs.

Mansioni

• Greet guests in a professional, friendly manner.
• Explain safe use of the Ice Rink to guests.
• Assist with rink conversions for events and set-up/breakdown.
• Serve as guest experience rep during events.
• Manage skate and helmet rentals and process admissions.
• Operate Zamboni and related ice-maintenance equipment.
• Calibrate Level-Ice system and maintain dasher boards.
• Keep skate rental inventory organized and sharpen as needed.
• Operate scoreboard for games and practices.
• Carry out tasks per rink leadership and assist in other duties.

Conoscenze

Customer service

Conflict resolution

Professional demeanor

Safety awareness

Flexible availability

Formazione

S.I.R.O. Certification

C.I.T. Certification

First Aid/CPR/Emergency Response Training

Strumenti

Zamboni ice resurfacer

Ice edger

Skate sharpening machine (Blackstone)

Forklift operation

Descrizione del lavoro

American Dream is seeking an Arena Attendant III to ensure a fun and safe arena experience for guests. You will guide guests on safe ice use, help with rink setups for events, and manage skate rentals and admissions.

The role requires operating ice resurfacing equipment, maintaining ice quality, and delivering strong customer service during busy events. Part-time, year-round availability is expected, including weekends and evenings.