Arena Attendant III

American Dream; East Rutherford (NJ); Presencial; USD 21.000 - 30.000; A tiempo parcial

Descripción de la vacante

American Dream is seeking an Arena Attendant III to ensure a fun and safe arena experience for guests. You will guide guests on safe ice use, help with rink setups for events, and manage skate rentals and admissions.

The role requires operating ice resurfacing equipment, maintaining ice quality, and delivering strong customer service during busy events. Part-time, year-round availability is expected, including weekends and evenings.

Formación

• Professional, warm and welcoming demeanor.
• Proven customer service experience in fast-paced environments.
• S.I.R.O. Certification and C.I.T. preferred.
• First Aid/CPR/Emergency Response trainings preferred.
• Experience in an ice arena or recreation facility is a plus.
• Forklift operation experience and ability to lift up to 50 lbs.

Responsabilidades

• Greet guests in a professional, friendly manner.
• Explain safe use of the Ice Rink to guests.
• Assist with rink conversions for events and set-up/breakdown.
• Serve as guest experience rep during events.
• Manage skate and helmet rentals and process admissions.
• Operate Zamboni and related ice-maintenance equipment.
• Calibrate Level-Ice system and maintain dasher boards.
• Keep skate rental inventory organized and sharpen as needed.
• Operate scoreboard for games and practices.
• Carry out tasks per rink leadership and assist in other duties.

Conocimientos

Customer service

Conflict resolution

Professional demeanor

Safety awareness

Flexible availability

Educación

S.I.R.O. Certification

C.I.T. Certification

First Aid/CPR/Emergency Response Training

Herramientas

Zamboni ice resurfacer

Ice edger

Skate sharpening machine (Blackstone)

Forklift operation

Descripción del empleo

The main purpose of the Arena Attendant III is:

Responsible for providing our guests with a fun and enjoyable Arena experience while ensuring their continual safety and security on the attraction.

Primary Responsibilities:

• Greeting our guests within a professional, welcoming, and friendly manner
• Providing our guests with detailed instructions on the safe use of the Ice Rink
• Assist in rink conversions, retrieving, installing, and tearing down the special decking and carpeting used for special events
• Act as a guest experience representative during specialty events
• Ensuring proper skate and helmet rentals are processed and collected at the end of use
• Processing all admission transactions accurately by cash, credit card or automatic debit
• Dealing calmly and efficiently with stressful situations relating to guests
• Utilizing strong customer service skills while adhering to all specified safety regulations at all time
• Operate Zamboni ice resurfacer routinely
• Calibrating Level-Ice system on Zamboni
• Operating ice edger and upkeeping dasher board cleanliness
• Change and balance blade on Zamboni machine as well as regularly greasing and maintaining wear items
• Measure ice thickness, flooding, or ice building to maintain skating surface quality
• Maintain and setup skate rental inventory for upcoming events
• Operating manual skate sharpening machine (Blackstone) to maintain skate rental sharpness
• Operating scoreboard controller for hockey games and practices
• Complete all assigned tasks within the guidelines and deadlines set forth by Rink Leadership
• Other responsibilities as required

Desired Qualifications:

• Proficiency in ice skating preferred
• Experience driving an ice resurfacer preferred
• Professional, warm, and welcoming demeanor
• Safe Ice Resufacer Operator (S.I.R.O.) Certification preferred
• Certified Ice Technician (C.I.T.) preferred
• First Aid, CPR, Emergency Response Trainings preferred
• Experience working in an Ice Arena or related recreation facility an asset
• Experience operating a Forklift and able to lift/carry up to/over 50lbs
• Previous customer service skills and the ability to foster positive interactions with the public at all times complemented by strong conflict resolution skills and the ability to stay calm in stressful situations
• This is a part-time, year-round position that requires flexible availability Monday through Sunday, days, evenings, overnight and weekends

Physical Job Requirements:

• Stand and move- frequently, 80% of time
• Perform repetitive motion (using keyboard)-Frequently, 75% of time
• Reach at or above shoulder level – periodically, 25%
• Reach at or below shoulder level – frequently, 50%
• Stoop/Squat-periodically, 10%
• Lifting/carry up to 20 pounds – Occasionally, 25% of time
• Lift/Carry up to 40 lbs-Infrequently, 10% of time
• Kneel and bend- periodically, 10% of time

American Dream is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status, or any other basis prohibited by law.