Skate Host -The Skating Edge Ice Arena

The Sports Facilities Companies; Los Angeles (CA); Sur place; USD 21 000 - 30 000; Temps partiel

Résumé du poste

The Skating Edge Ice Arena, operated by SEIA SFM, LLC, is seeking a part-time Skate Host to welcome guests, monitor ice safety, and support events at Harbor City, CA. You will greet visitors, enforce rink rules, and assist guests with a warm, professional demeanor.

Ideal candidates are 18+, capable skaters, and available for evenings, weekends, and holidays. The role emphasizes safety, teamwork, and exceptional guest service in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• Intermediate-level skater or better.
• Available to work evenings, weekends, and holidays.
• Comfortable skating for 4–8 hours per shift.
• Enthusiastic, reliable, and team-oriented with excellent interpersonal skills.
• Ability to maintain focus in a high-volume, fast-paced environment and handle stressful situations.
• Previous experience as a Skate Host or in a similar role is preferred.

Responsabilités

• Actively monitor skaters on the ice and help maintain a safe and enjoyable experience for everyone.
• Greet guests with warmth and enthusiasm; offer guidance and support as needed.
• Provide exceptional guest service both on and off the ice.
• Educate skaters about rink rules and encourage compliance to maintain safety.
• Alert management to any unsafe or potentially hazardous ice conditions.
• Execute policies and procedures professionally and accurately.
• Assist guests during incidents or falls and contact management when necessary.
• Resolve guest concerns and direct to appropriate Manager.
• Monitor and maintain cleanliness and safety of the ice and surrounding area.
• Assist with special events, including setup, monitoring, and cleanup.
• Participate in training sessions and team meetings to support communication.

Connaissances

Skating ability

Guest service

Evenings availability

Team oriented

Interpersonal skills

Stress management

Description du poste

SKATE HOST - The Skating Edge Ice Arena

SEIA SFM, LLC

LOCATION: Harbor City, CA

DEPARTMENT: OPERATIONS

REPORTS TO: GENERAL MANAGER

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

The Skating Edge Ice Arena is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Harbor City, CA. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

The Skating Edge Ice Arena is a managed facility by SEIA SFM, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

Skate Hosts are the friendly faces of the rink-creating a safe, fun, and welcoming environment for all skaters. This highly visible, guest-facing role is perfect for those who love the ice, enjoy helping others, and have great energy. Skate Hosts are responsible for monitoring the ice, assisting guests, and maintaining a positive atmosphere while ensuring all safety procedures are followed.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Actively monitor skaters on the ice and help maintain a safe and enjoyable experience for everyone
• Greet guests with warmth and enthusiasm; offer guidance and support as needed
• Provide exceptional guest service both on and off the ice
• Politely educate skaters about rink rules and encourage compliance to maintain a safe environment
• Alert management to any unsafe or potentially hazardous ice conditions
• Execute policies and procedures professionally and accurately
• Assist guests during incidents or falls and contact management when necessary
• Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
• Monitor and assist in maintaining the cleanliness and safety of the ice and surrounding area as needed, especially during inclement weather
• Assist with special events, including set-up, monitoring, and clean-up as required
• Participate in all training sessions and team member meetings to support team communication and alignment on goals
• Assist other departments as necessary
• Professionally execute all other duties as assigned by management

MINIMUM QUALIFICATIONS:

• Must be at least 18 years of age
• Must be an intermediate-level skater or better
• Must be available to work evenings, weekends, and holidays - No exceptions
• Comfortable skating for extended periods (4-8 hours per shift)
• Enthusiastic, reliable, and team-oriented, with excellent interpersonal skills
• Ability to maintain focus in a high-volume, fast-paced environment and stressful situations
• Must have excellent guest service skills
• Previous experience as a Skate Host or in a similar role is preferred

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 40 pounds waist high
• May be required to sit or stand for extended periods of time, whether indoors or outdoors, and squat, stoop, or bend into awkward positions while performing job functions
• Must be able to skate for extended periods
• Must be able to work in cold and inclement weather for prolonged periods of time
• Pushing and pulling heavy objects across the ice while skating backwards