Area Manager

NAPA; Indianapolis (IN); On-site; USD 70,000 - 100,000; Full time

Job summary

NAPA Auto Parts seeks an Area Manager for its Integrated Business Solutions (IBS) program in the United States. The role supports site teams, coaches managers, and ensures execution of customer agreements including service levels, inventory, and loss prevention across IBS locations.

You will meet with customers regularly and lead process improvements. Ideal candidates have automotive parts/retail experience, strong data analysis skills, ASE certification, and proven leadership abilities to drive

Qualifications

• Experience in automotive parts department, dealership or retail.
• Warehouse and inventory management experience with data analysis and reporting.
• ASE certification preferred.
• Ability to read and interpret operating statements and P&L.
• Strong communication and leadership skills.

Responsibilities

• Meets with the customer monthly or per contract to identify needs and address them.
• Documents business reviews and ensures follow up.
• Pursues opportunities for customer cost reductions.
• Develops strong customer relations and maintains a high level of service.
• Supervises Site Managers and site employees.
• Defines job responsibilities and expectations for IBS staff.
• Ensures contract requirements and service levels are met.
• Communicates operational goals: fill rates, inventory, training.
• Completes IBS operations training for all reports.

Skills

Communication skills

Detail oriented

Data analysis

P&L literacy

Leadership

Microsoft Office

Fleet management software

Flexibility

Education

College degree or technical school

ASE certification

Tools

POS system

Inventory software

Internet research

Job description

Job DescriptionOne of the fastest growing and most exciting sales channels of NAPA Auto Parts is our Integrated Business Solutions (IBS) model, in which we use our parts and supply chain expertise to run parts departments inside our customer's place of business. As our number of IBS Locations continues to expand, we are in need of Area Managers to learn to manage this side of our business. The IBS Area Manager will support individual site teams by ensuring execution per the customer agreements, and coach teams in proper customer service, inventory management and loss prevention.ResponsibilitiesMeets with the customer on a monthly or per contract basis to identify needs, problems/concerns and to address them both quickly and effectivelyDocuments business reviews and insure follow up.Pursues opportunities for customer cost reductions.Develops good customer relations and maintains a high level of service to the customer.Respond timely to customer purchase and service questions (escalated by Site Manager).Understands, interprets, and complies with all contract requirements and ensures the operation is meeting customer expectations.Supervises and coaches Site Managers and site employees.Defines job responsibilities, and expectations specific to the IBS customer, for site employees.Builds relationships and assists with the negotiation of non-NAPA vendors on pricing, inventory and service and return privileges.Ensures Site Managers understand the fiscal responsibility associated with their operation.Ensures we are delivering on our service level agreements.Communicates operational goals to include fill rates, inventory management, training opportunities.Completes all available IBS operations training provided by company and ensures all direct and indirect reports have as well.QualificationsThe ideal IBS Area Manager will have experience in an automotive parts department, dealership or retail establishment.Warehouse and inventory management experience is also key, and the ability to manage data analysis, heavy reconciliation and reporting.Other requirements include:College degree, technical school or equivalent work experience required.ASE certification required. Ability to manage people prioritize and delegate to team members.Ability to read and interpret an operating statement, P&L.Understanding of district level inventory management to include purchasing.Strong communication skills and detail orientedRequires demonstrated leadership in the automotive after-market industry, preferably an automotive parts department, dealership, jobber, heavy duty and/or fleet establishment.Ability to ensure proper maintenance and protection of Company equipment, inventory and all physical assets of the company.Capable of operating a point-of-sale system and cataloging.Proficient in Microsoft Office and using internet for parts research and sourcing.Ability to learn and use customer fleet management software.Flexibility with working hours, depending on customer and location needs (i.e. emergency overtime related to weather conditions).Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.