IBM Sterling MFTS Support Engineer

VOLTO Consulting; Bellevue (WA); Vor Ort; USD 140.000 - 170.000; Vollzeit

Zusammenfassung

Volto Consulting seeks an experienced MFT engineer for full-time on-site work in Bellevue, WA. The role requires deep expertise with IBM Sterling File Gateway and related Sterling tools, plus strong security, UNIX, and cloud skills.

You will provide Level 3 production support and drive secure file transfer implementations. You will collaborate with cross-functional teams, manage incidents, and develop automation to improve transfer reliability and performance in a 24/7 environment.

Qualifikationen

• 7+ years in engineering, development and support of MFT solutions.
• Experience with IBM Sterling suite and related components.
• Strong knowledge of secure file transfer protocols (FTP, SFTP, FTPS, SSH, HTTPS).
• Unix/Shell scripting and system health monitoring.
• Knowledge of cryptographic standards and key exchanges (FIPS, ciphers).
• SQL development and Oracle database troubleshooting.
• Experience configuring Sterling Control Center and Jasper reporting.
• Familiar with cloud deployments, especially OpenShift.
• Proven 24/7 production support and incident management.

Aufgaben

• Provide Level 3 support to promptly resolve issues.
• Manage end-to-end file transfer lifecycle: planning, scheduling, execution and monitoring.
• Collaborate with cross-functional teams to gather requirements and deliver solutions.
• On-call support and incident response.
• Monitor performance and implement alerting with automation.
• Ensure security/compliance and protect data throughout transfers.
• Build automation and self-service tools to streamline data transfers.
• Develop and run web-based reports on transfer operations and KPIs.
• Drive integrations with new file transfer processes and platforms.
• Coordinate with teams to implement secure file transfer solutions.

Kenntnisse

MFT Expertise

Unix/Linux

SQL/Oracle

Security/ Cryptography

Cloud/OpenShift

Scripting (Shell)

Incident & Change Mgmt

L3 Production Support

Networking basics

Automation & Tooling

GitLab

Splunk

ServiceNow

Tools

IBM Sterling File Gateway

Sterling B2Bi Integrator

Sterling Control Center

FTP/SFTP/FTPS/SSH

OpenShift

Oracle Database

GitLab DevSecOps

Splunk Platform

ServiceNow

Networking & Firewalls

Jobbeschreibung

Fulltime

Job Description

Must Have Technical/Functional Skills

Over 7 years of experience in engineering, developing, and supporting Managed File Transfer (MFT) solutions using tools such as IBM Sterling, File Gateway
Working knowledge on IBM Sterling suite (File Gateway, Sterling B2Bi Integrator, Sterling External Authentication Server, Sterling Secure Proxy Perimeter Server, Sterling Secure Reverse Proxy Engine and Sterling Control Center Monitor software
Extensive expertise in secure file transfer protocols and technologies, including FTP, SFTP, FTPS, SSH, SSL, HTTPS, AS2, and related methodologies.
Possesses Unix skills (editing, process, shell scripting, system health)
Working knowledge of adhering to Cryptographic Standards (Algorithms, FIPS, Key Exchanges, Host Keys, Ciphers)
Experienced in SQL development and Oracle database knowledge (table construction) troubleshooting
Competent in Sterling Control Center Monitoring configuration Rules, Actions, and Reporting utilizing Jasper Suite
Solid understanding of encryption algorithms (e.g., PGP, SFTP/SSH) and secure file transfer practices, along with knowledge of networking, network protocols, and firewalls as they apply to MFT systems.
Provide 24/7 production support for Managed File Transfer environments on a rotational basis, adhering to established operational standards.
Proficient in cloud implementations, with a strong emphasis on OpenShift.
Hands-on experience managing and supporting systems in both Windows and Unix/Linux environments.
Experience with GitLab (DevSecOps platform), yaml structure and formatting
Experience with Splunk (observability, log management, Report creation, regex, etc.)
Security Patches, Password updates, Certificate Updates and Platform Infrastructure Management
Prerequisite tasks completion for upcoming Major releases
Service Now for Incident and Change Management
Generate and present web-based reports on file transfer operations, batch schedules, system performance, automation, and key performance indicators (KPIs).

Responsibilities

Provide Level 3 (L3) Support to ensure prompt resolution of issues
Resolve complex Secure file transfer incidents
Manage the end-to-end file transfer lifecycle, including planning, scheduling, execution, and monitoring
Collaborate with cross-functional teams to gather file transfer requirements and deliver tailored solutions
On call Support
Monitor system performance, implement alert mechanisms, and proactively resolve errors using automation
Uphold security and compliance standards by adhering to industry best practices and corporate policies to protect sensitive information throughout the transfer process
Design and implement automation and self-service tools to streamline platform use, enabling secure and efficient data transfer between internal and external systems
Generate and present web-based reports on file transfer operations, batch schedules, system performance, and key performance indicators (KPIs)
Drive innovative integrations by setting up and testing new file transfer processes using managed or B2B file transfer platforms
Experienced in collaborating with diverse teams to achieve seamless implementation and support of file transfer solutions
Systems security implementations

Additional Skills

Hold conversations with business to understand functional logic
Excellent communication skills

Bellevue, WA / Seattle, WA / Everett, WA / Renton, WA / Richardson, TX / Plano, TX / Dallas, TX