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Position Summary
We are seeking an experienced Managed File Transfer (MFT) Engineer to help engineer, secure, automate, and support the technology platforms that provide enterprise Managed File Transfer and Enterprise Fax services. Working closely with Data Movement Technology leadership and partner technology teams, this individual contributor will provide deep technical expertise across MFT platforms and their supporting infrastructure. The engineer will be responsible for platform architecture and engineering, reliability, security, automation, observability, lifecycle management, and Level 3 production support.
A key focus of this position is continuous improvement. You will identify opportunities to improve resiliency, security, scalability, automation, monitoring, and operational supportability while modernizing legacy technologies and reducing manual processes and technical debt. The ideal candidate combines strong MFT and infrastructure engineering experience with hands-on automation, troubleshooting, and problem-solving skills and is comfortable supporting mission-critical services in a complex enterprise environment.
Key Responsibilities
- MFT Platform Engineering & Architecture
- Design, build, maintain, and enhance enterprise Managed File Transfer infrastructure and supporting technologies.
- Engineer secure, scalable, highly available file-transfer solutions from source through destination.
- Develop and maintain technical standards and engineering controls for MFT platforms and services.
- Analyze application and infrastructure performance and implement improvements that increase stability, reliability, and availability.
- Review new file-transfer requirements and ensure implementations accurately represent the intended source-to-target data flow.
- Evaluate technical debt, unsupported components, architectural limitations, and modernization opportunities.
- Automation & Observability
- Develop automation using PowerShell, Python, Shell, Ansible, Linux tooling , and other appropriate technologies.
- Automate deployments, administration, validation, monitoring, and repetitive operational processes to reduce manual effort and operational risk.
- Use Splunk and other observability technologies to develop effective platform monitoring, health checks, dashboards, alerts, and incident detection.
- Improve centralized logging, event correlation, incident pattern recognition, and actionable alerting.
- Ensure appropriate diagnostic and audit information is available for troubleshooting and incident investigation.
- Security Engineering
- Define and implement secure MFT standards covering SFTP, HTTPS, AS2, encryption, authentication, SSL/TLS certificates, service accounts, privileged access, and least-privilege principles .
- Support modernization and remediation of legacy file-transfer technologies, protocols, and configurations.
- Manage and troubleshoot SSL/TLS certificates and related security dependencies.
- Partner with Information Security, Networking, Infrastructure, and application teams to remediate vulnerabilities and strengthen platform controls.
- Platform Lifecycle & Production Engineering
- Engineer and implement operating systems, middleware, database, application, and infrastructure upgrades required to maintain supported platforms.
- Participate in platform upgrades, migrations, patching, and infrastructure changes from technical design through production implementation.
- Develop repeatable deployment procedures, technical validation criteria, rollback procedures, and implementation documentation.
- Support Business Continuity and Disaster Recovery planning, testing, and remediation activities.
- Maintain architecture diagrams, engineering standards, technical documentation, and support procedures.
- Level 3 Support & Problem Management
- Provide Level 3 engineering support for complex MFT, infrastructure, connectivity, and Data Movement incidents.
- Partner with Operations and global support teams during critical production incidents to restore service and identify corrective actions.
- Conduct root-cause analysis for recurring issues and develop permanent engineering solutions where possible.
- Document technical findings and reusable resolutions to improve operational support.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent relevant professional experience.
- 5+ years of experience with middleware, Managed File Transfer, or closely related enterprise infrastructure technologies.
- Demonstrated experience engineering and supporting mission-